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Birmingham, AL, 35215
September 11, 2008

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To obtain a position where my experience in customer service, supported by innovative decision-making, may be expanded.


July 2008- Present Charter Communications Birmingham, AL


 Call and make sure technicians are on time.

 Answering outbound and incoming calls regarding customers bills and problems.

 Notation on patients accounts.

November 2007– June 2008 Allstate Insurance Birmingham, AL

Front Desk Receptionist

 Filing customers insurance information in files.

 Typing and looking up customer files in the database.

 Answers telephone, screen callers, relays messages, and greet visitors.

 Opens and sort mail.

November 2007 – May 2008 Gentiva Health Systems Birmingham,AL

File Clerk & Medical Bill & Coding

 File important doctor orders and patient information.

 Make patients files easy to access to nurses.

 Make sure all patients have a folder with the correct information.

 Used ICD 9 to do medical codings.

 Faxed and mailed doctor’s orders.

June 2004 – October 2007 Forest Hill Cemetery Birmingham, AL

Family Counselor/Front Desk Coordinator

 Maintains records through filing, retrieval, retention, storage, compilation, coding, updating and destruction.

 Types routine correspondence and reports from dictation or handwritten copy using personal computer.

 Picks up and delivers materials as required.

 Answers telephone, screens callers, relays messages, and greets visitors.

 Opens, sorts, and screens mail.

August 2000 – April 2004 Ventura Foods Birmingham, AL

Machine Operator

 Supervised the shipment or receipt of outgoing or incoming materials, parts, or products.

 Studied shipping and receiving processes for effectiveness.

 Suggested improvements to distribution procedures, and acts to improve timeliness or reduce costs.

 Documents shipping or receiving information.

 Completed reports for management.

June 1999 – October 1999 Jani-King Birmingham, AL

Customer Service Representative

 Duties included receiving and placing telephone calls.

 Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.

 Performed data entry and uses software programs.

 Required research skills to trouble shoot customer problems.

 Excellent communication abilities are essential.


1996-1999 Phillips High School Birmingham, AL



Customer Service Experience, Data Entry, Lotus Note, Microsoft Professional Packet, and Microsoft Publisher


Substantial experience and outstanding skills in customer service.

Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients.

Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.

• E-MAIL ME@**********@*****.***

355 18TH AVENUE NE • BIRMINGHAM, AL 35215 • PHONE 205-***-****

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