Customer Service Project Management

ANNETTE EILAND-JONES

**** ********* **., **** *** 815-***-****

Romeoville, Illinois 60446 **********@*****.***

OBJECTIVE

Seeking a position in customer services for a creditable company that will allow me the ability to utilize my skills with the growth of the organization.

RELEVANT SKILLS

• Customer focused

• Ability to coordinate multiple skills and priorities

• Ability to adapt well to changes in operation

• Excellent verbal and written skills

• Self-motivated

PROFESSIONAL EXPERIENCE

Proviso Township High Schools, Maywood, Illinois May 2007 to Present

Business Office Secretary/Clerk

Business office secretary/clerk in the Business office of Proviso East High School

• Operates cash register and credit card machine daily for student payments collected

• Posts all payments received in SASI for registration, student activity obligations, driver education, credit recovery, yearbooks, ACT/PSAE/PSAT

• Daily exports data from SASI to an excel spreadsheet for payments received.

• Utilizes data from spreadsheet to determine deposit amount for various accounts within the district

• Accepts and records all profits/donations for school clubs

• Prepares bank deposits for all student activity (school clubs), athletic events, and cafeteria transactions

• Prepares this deposit for United Armor on a semi-weekly pick-up

• Maintains updates on returns and payments of lost and/or damaged textbooks (library & bookroom)

• Prepares on Excel revenue received from concession stands and athletic events

• Prepares petty cash and tickets for athletic or various student activity events

• Assist head cashier on as-needed basis

• File and maintain all deposits and other business office records

• Sort and distribute mail for the business and main office (faculty and staff)

• Responsible for ordering bank supplies (deposit bags, bag labels and deposit slips)

• Cross trains with business office staff at in-district high schools

• Handle phone calls on general inquiries and student billing

AT&T, Arlington Heights, Illinois

Buyer June 1998 to July 2005

Planner May 1994 to June 1998

Purchasing Clerk Jan 1989 to May 1994

Promoted to Buyer position to purchase telecommunication inventory, expedite orders, negotiate with vendors, provide high quality customer service, maintain and track delivery performance, interface with other departments such as project management and accounting for resolutions on billing regarding vendor discrepancies.

• Reduced the number of backorders in 1995 as a planner by developing inventory levels to 3.5 % (team of 3)

• Met or exceeded the processing of returned materials to 95% in 5 days or less

• Accomplished process mapping in preparation for the transaction of a new service system

• Achieved with a team $4.2 million of minority/women owned business purchases in 1995

• Primary buyer for Nortel, a recognized leader in delivering communications capabilities for customers in more than 150 countries.

• Built credibility and trust with customers and divisions by sympathetically discerning their requirements

• Handled varied customer transactions regarding order entry, order status (promise and ship dates) inquiries, backorders, replenish orders, open orders, proof of deliveries, payment discrepancies, and other associated policies and procedures.

• Exercised discretion and independent judgment while negotiating products from various suppliers, new products proposed, discounts, pricing, adjustments (credits and debits), returned goods, obsolete, out-of-box failures and stagnant or excess inventory.

• Investigated inventory requirements from a system generated MRP report

• Provided scheduled after-hour customer service support

• Interfaced with sales, project management, distribution, quality, accounting and five regional district divisions.

• Purchased all office and janitorial supplies for department including fax, copier and printer supplies.

• Involved in contract bidding for vending machines in department

EDUCATION and TRAINING

DePaul University – Westchester, Illinois

Successfully completed 3 accredited hours of college writing and college reasoning

Completed 3 modules in purchasing and material management

Mary Holmes College – West Point, Mississippi

Earned 66 credits; concentration in business administration

Training: Attended numerous seminars on interpersonal skills, self development, customer service performance and vendor relationship

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