Customer Service Sales

Rochelle S. Cryer

***** ** **** ****, *** ****

313-***-****

********@*******.***

Qualifications • Specialist in work and manpower planning and quality improvement.

• Experience in inventory control, forecasting, negotiating freight rates and sourcing carriers.

• Background in hazardous materials storage, LTL/FCL Transportation, disposal.

• Excellent verbal/written communication skills.

• Capable of gaining the commitment, trust from my teammates and customers to improve performance and processes.

• Highly proficient in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook

• Excellent organizational skills, and ability to multi-task and be flexible.

Professional

Experience GLOBAL FORWARDING ACCOUNT MANAGER

CH ROBINSON WORLDWIDE, Southfield, MI

• SCHEDULED DRIVERS, NEGOTIATED RATES AND ROUTES WITH TRUCK LINE/CARRIERS.

• DEVELOP STANDARD OPERATING PROCEDURES FOR CURRENT CUSTOMERS.

• REPONSIBLE FOR SELLING ALL PHASES OF INTERNATIONAL LOGISTICS SERVICES TO CURRENT AND POTENTIAL CUSTOMERS.

• STUDY AND TRACK CURRENT MARKET TRENDS.

• RESPONSIBLE FOR TRACK/TRACE OF OCEAN IMPORT/EXPORT SHIPMENTS, CUSTOMER SERVICE AND ORDER ENTRY.

2005-2012

ASSISTANT SALES MANAGER, 2000-2005

BEHRMANN PRINTING, SOUTHFIELD, MI

• RESPONSIBLE FOR PREPARING RATE QUOTES, PROPOSALS FOR THE SALES STAFF, CURRENT CUSTOMERS AND POTENTIAL CUSTOMERS.

• SUPERVISED 4 ADMINISTRATIVE STAFF.

• SUPERVISED RECEIVING, INVENTORY CONTRAL, STORAGE, DISTRIBUTION AND TRAFFIC FOR ALL FINISHED MATERIALS.

• ASSIST WITH CUSTOMERS REQUEST AND ORDER ENTRY MANAGEMENT.

CASINO MARKETING ASSISTANT

BALLY’S HOTEL & CASINO, LAS VEGAS, NEVADA 1998-2000

• ASSIST CASINO HOSTS WITH ALL PHASES OF CASINO SALES FOR HIGH ROLLERS/WHALE CASINO CLIENTS.

• REPSONSIBLE FOR DATABASE MANAGEMENT

• COODINATING TRAVEL ARRANGEMENTS, TRANSPORATION, ENTERTAINMENT FOR HIGH ROLLER/WHALE CASINO CLIENTS.

• MANAGED PERSONAL EXPENSES, CLOTHING PURCHASES, TRAVEL ARRANGEMENTS FOR THE CASINO HOSTS STAFF.

Education Associates Degree, Business Administration Management, Davenport University, Dearborn, Michigan 2002

Professional Completed courses/seminars in hazardous waste, transportation, traffic, safety, employee involvement, sales, customer service and leadership.

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