Sales Real Estate

*** ***** ******* ******, ******** House, California 95391 ~ 209-***-**** ~ ********@*****.***

SUMMARY OF QUALIFICATIONS

International Business ~ Communication Specialist ~ Ad Analyst ~ Telecommunications ~ Multilingual

Highly organized, attentive listener, dedicated and results driven professional with demonstrated success in providing extraordinary service to both internal and external customers; track record of driving performance and achieving superior results while improving efficiencies, resolving problems and exceeding business objectives.

• High-achiever; consistently exceeds established objectives; recognized for delivering exceptional leadership and productivity improvements; frequently earning recognition and awards for performance.

• Exceptional interpersonal and skills in dealing with customers, employees, and international partners at all levels.

• Highly adaptable to new environments, terminology, products and services; embraces opportunities to learn new information at a rapid pace.

• Proven ability to enhance the efficiency of any work environment through improvement of processes and procedures.

AREAS OF EXPERTISE

Project Management ~ Wireless Networking ~ Internal Communication- Translation Technologies ~ MS Office ~ Quark Xpress ~ International Travel French Language ~ Communications ~ Campaign Performance ~ International Partners ~ Research ~ Spanish Language - International Trade ~ Telecommunications ~ Translating ~ Work Flows ~ Operations Efficiency ~ Staff Performance - Service Agreements ~ CRM ~ Ticketing Systems ~ Client Retention ~ Business Growth ~ Promotions ~ Newsletters - On-Line Data ~ Staff Supervision ~ Issue Resolution ~ Problem Solving ~ Data Analysis ~ Software Functionality- HTML Editors ~ Direct Mail Campaigns ~ On-Line Communication ~ Strategy Development ~ Copy Development

KEY PROFESSIONAL ACHIEVEMENTS

• Recipient of the United Nations Population Fund Award (UNPFA) for achieving outstanding reporting of population and environmental issues

• Established partnerships with sales team, clients, agencies and marketing teams to optimize Comcast’s campaign performance;

• Received the Best Business Sales Award for Comcast’s east sales region

• Led efforts to prioritize and resolve a significant number of incoming Google client requests for data analysis, issue resolution and software functionality assistance

• Utilized fluency in French and Spanish languages to assist Comcast with international partners

PROFESSIONAL WORK HISTORY

COMCAST, Livermore, California 1999 - Present

Communication Specialist

-Oversee company’s internal communication projects.

-Facilitate research and evaluation of on-line data utilized by executive management for decision-making

-Established partnerships with sales team, clients, agencies and marketing teams to optimize

Comcast’s campaign performance; received the Best Business Sales Award for Comcast’s east sales region

-Utilized fluency in French and Spanish languages to assist Comcast with international partners and media

GOOGLE, INC. (temporary position/ telecommute) California 2006-2008

Online Ads Analyst

-Managed incoming requests to meet service agreements for client base.

-Monitored and reported campaign performance and assigned projects to address issues

-Identified through information gathering and associated with client requests

-Utilized e-mail, CRM, ticketing systems and telecommunication to collaborate with clients.

Mike Diby ~ ********@*****.*** ~ Page 2

PROFESSIONAL WORK HISTORY

(Continued)

-Led efforts to prioritize and resolve a significant number of incoming Google client requests for data analysis, issue resolution and software functionality assistance

-Played a key role in the development of strategies for short and long term client retention and growth in collaboration with senior search managers and client services representatives.

COMMUNICATION-SUD, Paris, France 1993 - 1998

Advertising Assistant

-Designed and created promotional pieces for local real estate companies

-Wrote weekly news articles

EDUCATION

Master of Business Administration

University of Phoenix School of Business

Phoenix, Arizona

MS, Communication Techniques

National University

Abidjan, Ivory Coast

PROFESSIONAL DEVELOPMENT TRAINING

California Real Estate License (DRE 01859627)

Wireless Home Networking

Project Management

A+ Certification

N+ Certification

PROFESSIONAL LANGUAGE PROFICIENCY

Spanish – Speak, Read, Write – Intermediate Level

English – Speak, Read, Write - Superior Level

French – Speak, Read, Write - Superior Level

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