Human Resources Project Manager

Hiten Patel

**** ********* *** *

Crystal, MN ***28

Cell: 612-***-****

**********.*@*****.***

Executive Summary

Experienced and Enthusiastic human resources professional with over 5 years of experience improving HR operations for various global companies.

Qualifications

High level of organizational skills and an in-depth ability to understand HR policies, processes and procedures

Excellent oral and written communication skills

Experienced with the following HR softwares: Peoplesoft, Oracle, Lotus Notes, Sharepoint, Taleo

Proficient with Microsoft Office (MS Word, MS Excel, MS Power point), Microsoft Outlook, Adobe Professional and Visio

Ability to exercise good business judgment and make sound choices

Bi-lingual: English, Gujarati - Partially Fluent: Hindi, French

Professional Experience

Human Resources Operations Representative - The Travelers Companies Inc., St. Paul, MN 9/2010 - Present

Listen, analyze, and resolve inquiries related to employee relations, payroll, leaves of absence, benefits, talent acquisition and additional human resources questions by providing clear and concise oral and written communication to members across all platforms of the organization

Precisely deliver solutions by effectively utilizing PeopleSoft and various computer applications to collect and interpret complex data

Advocate customer adherence of company policies and procedures related to human resources to prevent unethical behavior

Collaborate with subject matter experts to research escalated cases that require in-depth knowledge of specialty facets in human resources

Facilitate new hire trainings to enhance skills and knowledge regarding human resources within the organization

o In quarterly performance reviews, consistently performed at a top-tier level

Project Manager - Premier Storage, Minneapolis, MN 9/2008 - 8/2010

Performed HR related tasks such as coordinating staff schedules, facilitating training for new hires, and the development of company training manuals related to facility operations for a staff of 15 employees

Created innovative marketing solutions by utilizing social networks and internet marketing to increase client occupancy

Consistently provided excellent customer service and offered solutions to meet the needs of potential clients

o Was directly responsible for an average of 37.5% increase in net revenue annually

Executive Team Leader Human Resources (Intern) - Target Corp., Crystal & Plymouth, MN 6/2007 - 8/2008

Motivated retail team to achieve both service and operational goals by utilizing various techniques to raise morale

Supported management teams with staffing responsibilities for new store openings such as candidate prescreens and final hiring decisions

Audited employee time sheets to ensure compliance with company guidelines and Fair Labor Standards Act Requirements.

Conducted on-the-job training for all non-exempt new hires (18-20 new hires quarterly)

Aided new employees while completing Individual Development Plan and delivered performance reviews to new employees in collaboration with intern mentors

Spearheaded projects to effectively manage transitioning departments and increased profitability

o Successfully implemented various process improvements among all retail department platforms

Education

B.S. Human Resource Development & Business and Marketing Education - University of Minnesota - Twin Cities, Minneapolis, MN May 2009

Awarded Presidential Scholarship for Academic Excellence

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