Programmer

SHING M. LI

SUMMARY

Analytical, results-oriented Systems Specialist with MBA and extensive experience in areas of technical and systems support in the telecommunications industry. Diversified background, including mainframe and PC application development, in programming, software testing, systems administration and customer support. Innovative and goal-directed with proven history of completing projects on time and within budget. Highly perceptive. Able to pinpoint problems, provide creative solutions, and follow through to resolution in timely, cost effective manner. Adapts readily to change. Eager to learn and expand capabilities. Works well independently and as part of a team. Expertise includes:

• Planning and Organizing • Program Development & Deployment

• Functional Requirements • Technical & Customer Support

• Research Development • Systems Analysis

COMPUTER SKILLS

Operating Systems: IBM Mainframe, MVS (TSO/ISPF), Win 95/98/NT/2000/XP, UNIX.

Software: PeopleSoft, MS Office, LoadRunner, WS_FTP.

Languages: COBOL, JCL, SQL, SQR, UNIX Script, FOCUS, C, CLIST/REXX, VB.

Databases: Oracle, DB2, IMS, MS SQL Server.

EXPERIENCE

VERIZON COMMUNICATIONS 1989 - 2008

Systems Specialist (1998 – 2008)

• Acted as a System Administrator and assisted in the implementation of the ViewStar system. Coded programs and scripts that automated the bill payment process for employee expenses and supplier bills. Automated process will save over $1/2 M per year due to increased efficiency and fewer errors.

• Subject Matter Expert on projects including introduction of new systems, new programs and enhancements of existing systems, ensuring product quality, problem resolution, successful implementation of key business functionality and client satisfaction 100% of the time. Provided technical support, and advice on means available to improve efficiency. Deployed changes to all production, QA and development environments.

• Maintained, modified and enhanced SQR programs for PeopleSoft (Account Payables, HR & Expense) applications and mainframe COBOL programs (DB2 and VSAM) for the FCS (Financial Common Services) application. Coded SQLs in QMF, PS_Query and Oracle to support analysis of data.

• Designed, coded and wrote specifications (obtained through requirements gathering or from user communities) for modifications in computer programs. Developed written documentation in accordance with company standard. Gave instructions to users and operational personnel. Created appropriate test data and procedures for testing of all functions of the program. Reviewed results, analyzed problems that may be caused by logic or test material.

• Assisted in upgrade of PeopleSoft Financials Release 7.5 to Release 8. Project involved a change from a client-server application to the new PeopleSoft Internet Architecture and required a complete redesign of the security access to applications, requiring re-testing and validation of SQR modules.

• Used LoadRunner to create and run scenarios and interpret analysis graphs. This eliminated the need for several testers and massive departmental resources.

• Met budgeted hours, project timelines and delivered defect free code 100% of the time which prevented disruption to the field users.

• Used WebFocus to access DB2 tables to produce reports for upper level management to make informed business and budget decisions.

• Provided 24x7 on-call coverage of critical situations to ensure system availability and performance stability to the user community. Actively participated in annual disaster recovery exercises for the mainframe application.

• Analyzed, coded and maintained mainframe COBOL programs (DB2, IMS and VSAM) for the Payroll CTLR (Cleansheet Time and Labor Reporting) application (for NYNEX and Bell Atlantic merger). This conversion resulted in a 50% reduction in operating and labor cost for the combined company.

Senior Systems Analyst (1995 - 1998)

• Acted as Team Lead in support of Year 2000 conversion activities. Used Year 2000 software to convert millions of lines of COBOL programs for compliance. This conversion resulted in continued business function as the company entered year 2000.

• Supervised 2 consultants to test the Year 2000 conversion effort. All codes tested to specs and users acceptance with no errors.

• Provided functional expertise and coaching in program design and project assignments.

• Performed problem solving and systems administration support for applications.

• Made suggestions for software changes and customization to existing programs.

Systems Analyst (1993 - 1995)

Senior Programmer (1991 - 1993)

Associate Programmer (1989 - 1991)

• Converted COBOL to COBOL II (IMS and VSAM) for the CTIM (Centralized Ticket Investigate Mechanized) application. Substantial testing and validation done to ensure stability of the system.

• Coded project specifications and statements of problems and procedures to detailed logical flow charts for coding into computer language. Developed and wrote computer programs to store, locate, and retrieve specific documents, data, and information.

EDUCATION

New Jersey Institute of Technology

Master of Science, Management (Finance) 1998

Long Island University

Master of Business Administration, Business Administration 1996

State University of New York at Albany

Master of Science, Computer Science 1988

Bachelor of Science, Computer Science & Mathematics 1987

Contact this candidate