Customer Service Manager
Resume:
Arthur Wickline
**************@*****.***
Goal: To obtain a poistion with a strong company where I can utilize over 30 years of customer service/ accout management skills to help company grow. Open to any opportunity in any industry.
Work Experience:
07/11 – 01/12 – Independence Graphics – Philadelphia, PA (Sales/Customer Service)
Duties included generating new sales and servicing existing accounts. Heavy interaction with customers in person and over the phone. Worked with clients on all large projects, attending all pre-production meetings. Overseeing projects from start to completion, using most cost efficient ways to proceed without sacrificing quality.
04/09 – 07/11 – Square One – Mt. Laurel, NJ (Data Manager/Direct Mail)
Duties included checking all mailing lists supplied by customers to be mailable by running them through BCC software. Working with production dept. and USPS to ensure project met postal standards and was cost efficient. Also set up variable data pieces in bulk mailing.
01/07– 03/09 – Dynagraphic Printing - Reno, NV (Data Manager/Customer Sevice)
Heavy interaction with customers in person and over the phone. Duties included checking all mailing lists supplied by customers to be mailable by running them through BCC software. Working with production dept. and USPS to ensure project met postal standards and was cost efficient. Also set up variable data pieces in bulk mailing
03/03– 09/06 – Extreme Digital – New York, NY (Account Manager/ Customer Service)
Worked jointly with 3 salespeople, responsible for all projects big or small that were sent to our company. Heavy phone contact with clients and attended all pre-production meetings at customers office. Responsible for all projects from start to finish, ensuring cost efficiency and quality.
12/96 – 02/02 – Katz Digital – New York, NY (Production Manager)
Supervised a team of 25 workers including customer service, production and quality control. Responsible for meeting deadlines and ensuring quality and timely delivery of all projects. Worked together with a team of 35 Sales people on all projects. Duties included updating sales on status of all projects.
07/09 – 01/12 – Independence Graphics – Philadelphia, PA
Duties included generating new sales and servicing existing accounts. Heavy interaction with customers in person and over the phone. Worked with clients on all large projects, attending all pre-production meetings. Overseeing projects from start to completion, using most cost efficient ways to proceed without sacrificing quality.
Education: Bacelors Degree – St. Thomas Aquinas College - 1981
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