Customer Service Sales Representative

Current Career Objective: A career in which I can utilize my typing, clerical and customer skills while staying within the medical field.

Work Experience

Unicorn Financial / ChaseHealthAdvance (JP Morgan Chase Bank) -

Tempe, AZ

Dates: September 2007 to May 2012

Title: Credit Analyst II

Promoted from Credit Analyst I to II; answered credit dept. customer service, Dr's. office and sales representative calls and made outbound calls to all 3 when necessary.

Worked on Review Team as one of the fastest at typing in dept. to decision pending loan applications.

Worked on the management's Peer Training Team to help get new employees trained on policies and procedures in a timely manner.

Took loan applications via fax, telephone and online for patients wanting medical procedures financed through our company.

Was working toward becoming a Unit Specialist within management for credit dept.

Performed QA tests on fellow co-workers’ phone calls in order to improve over-all customer service satisfaction in the credit dept.

Used judgmental lending skills to determine whether or not customers could obtain line increases on their credit lines.

GC Services/AT&T -

Mesa, AZ

Dates: July 2006 to August 2007

Title: Q/A Analyst for AT&T division

listened to and graded technical support employees' calls for errors in customer service and call scripting

ACS/University of Phoenix-

Gilbert, AZ

Dates: February 2005 to December 2005

Title: Document Verification and Processing (project work)

Reviewed past student loan files manually and electronically to verify all important documents were intact.

Made corrections to any files that needed them and would log all necessary info. Into an Excel spreadsheet.

Jason's Deli -

Addison, TX

Dates: February 2003 to November 2003

Title: Order-taker, cashier

Fazolis -

Bedford, TX

Dates: February 2002 to January 2003

Title: drive-through worker and delivery driver

Bennigans -

Arlington, TX

Dates: June 2001 to December 2001

Title: Hostess

answered the phones and occasionally worked as a waitress

Walgreen's Pharmacy -

Colleyville, TX

Dates: March 1998 to May 1999

Title: Pharmacy Technician

typed and filled prescriptions, collected and handled inventory, ordered medications when needed, assisted customers, contacted and dealt with medical insurance companies and doctor offices and filed scripts

Education

Central AZ College

2004 to 2005

Tarrant County College

2001 to 2003

Spring Creek Lodge Academy

High School Diploma awarded in 2000

Nolan High School

1996 to 2000

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