Administrative Assistant Customer Service

Katty Liz Garcia

**** ***** ****** *****

Katy, TX 77449

832-***-**** (Home)

832-***-**** (Cell)

E-mail *************@*****.***

Summary of Qualifications and Skills

Eight years providing Administrative Support, including handling confidential information.

Detail oriented, with a calm, positive and professional demeanor.

Superior telephone, customer service and computer skills with proficiency in MS Word, Excel, Outlook, PowerPoint.

Excellent filing, organizational and interpersonal skills including communication, both written and verbal.

Experienced in meeting planning and travel arrangements.

Bilingual: English/ Spanish

Ability to accurately type 50+ wpm

Relevant Experience

Houston Rapid Transit- JV Houston, TX 2010

Front Desk Receptionist

Functioned as Front Desk Manager for a staff of 100 Employees

Maintained Cost Comparison spread sheet for all Tier I Level companies in the greater Houston area

Managed a monthly stipend of $10,000 for Office Inventory

Managed Inventory Supply Clerk in maintaining inventory levels and distribution of supplies

Supervised On Staff Currier in daily delivery of all documents

Distributed all documents via U.S. Postal, FedEx, UPS, private courrier and on staff courier

Maintained U.S. Government Applicant Survey Log in preparation of Governmental Audit

Implemented organizational system for Employment Applications in preparation for Secondary Review of Human Resource Personnel

Preformed initial review of all Employment Applications

Oversaw access to all secure locations within the building

Controlled all incoming calls, directed all guests to appropriate meetings and /or conferences

Renew Hair & Cosmetic Center ILHT Chicago, IL 2001-2009

Administrative Assistant/ Receptionist

Created effective organizational system to provide a higher level of professional care to patients

Developed and maintained accounts receivable/ payable system using Excel Program

Managed and reformed new filing system for over 200 patients

Scheduled and answered telephones, purchased supplies and performed data entry

Prepared all written correspondence, invoice and administrative reports for Executives

Organized details of special events, travel arrangements, marketing agendas, itineraries

Education

Morton College Cicero, IL 1995 Office Management

Catherine College Chicago, IL 1993 Administrative Assistant Certificate

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