supplychain,logistics

Mark Cravens

Objective To obtain a position with a leading corporation that will allow me to utilize my analytical, management, and organizational skill sets to the best of my ability.

Experience 1991-Present FedEx Corporation Indianapolis, IN

Bulk Account Handler

• Train and develop co-workers on various route assignments.

• Ensure 100% efficiency for operation of COSMOS processing equipment.

• Monitor daily operation of offsite locations, ensuring shipment verification and tracking.

• Reconcile outbound volume at multiple offsite accounts.

• Conduct audit of powership equipment to ensure accuracy of URSA labels.

• Maintain accurate and timely selection and inspection of assigned packages

and the subsequent reporting of stop counts and missorts.

• Work jointly with the sales team to gain new business and ensure customer

satisfaction.

1989-1991 United States Postal Office Indianapolis, IN

Mail Clerk

• Trained personnel clerks on sorting/distribution procedures.

• Updated sorting equipment, ensuring all zip codes were accurate and current.

• Communicated zip code changes to customers.

• Organized efforts of staff to cover sick calls in lead role.

1987-1989 BMG Music Service Indianapolis, IN

Customer Support Service Clerk

• Processed customer orders and returns.

• Trained employees on use of trans-listings.

• Updated customer records utilizing Microsoft Word/Excel programs.

1985-1986 College Life Insurance Company Indianapolis, IN

Insurance Auditor

• Reviewed and evaluated insurance documents, ensuring 100% accuracy rate.

• Communicated errors to administrative clerk and followed up for corrections.

• Reorganized information and filing system.

• Reported status of unprocessed claims to management.

• Responsible for the control, dissemination, and accountability of unprocessed claims.

Education 1979-1983 Ball State University Muncie, Indiana

• B.S., Business Administration; Major: Management; Minor: Finance

Interests Reading, Sports, and Listening to Jazz.

References Available Upon Request

Indianapolis, Indiana 46226

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