Manager Customer Service

Objective

Apartment Manager – where my nine years management experience in a Senior Commuinty, strong public relations, and office administration skills will result in increased efficiency and a special hands-on attention for all encompassing operations.

Profile

As an apartment manager I consistently bring to my work environment an atmosphere of professionalism and friendly assistance. Coming into worksite I quickly establish a working relationship with all support staff and services, as well as a thorough familiarity with the policies, grounds and tenants of the complex. As a Dale Carnegie graduate, I posses a well developed skill set for interpersonal relations. Being well spoken and bi-lingual enables me to effectively represent the interests and reputation of my employers, as well as provide friendly service and well informed presentations, handle emergencies and resolve complaints. Because of my dual experience and training in medical assistance and apartment management, I am well suited to understand and respond to tenant needs with appropriate action. I regularly coordinate with maintenance, inspect, decorate, and even clean viewing areas for enhanced appeal. I feel that it is my personal touch and hands-on familiarity that makes me the effective manager that current and potential tenants agree to contract through for their housing needs.

Skills Summary

Front Office Administration

Coordinating Projects

Sales Experience

Target Marketing

Organizing & Filing Public Speaking

Bi-lingual (Spanish)

Customer Service

Polished Telephone Etiquette Interpersonal Relations

Scheduling Appointments

Microsoft Excel & Word

General Accounting

Bookkeeping

Professional Experience

Nine years experience of On-Sight Management

for both Senior and Multi-Family Communities

Due diligence of cash flow analysis

Leading team of skilled maintenance workers and

hired contractors

Conducting Move-in and Move-out inspections

Assessing damage control and assignment of

repairs

Employment History

SAINT MARY’S MEDICAL CLINIC – owned by Virgil Gianelli, MD; Stockton, CA

Volunteer Medical Assistant (in my free time) – January 2009 to Present

PARKWOOD ESTATES (MULTI-FAMILY COMPLEX) – owned by Marlington Corporation; Manteca, CA

Property Manager – January 2011 to January 2012

CENTURY ARMS APARTMENTS (SENIOR COMPLEX) – owned by Century Assembly Church; Lodi, CA

Property Manager – June 2002 to December 2011

Education

LINCOLN TECHNICAL ACADEMY – Lodi, CA

Awarded Certificate in Medical Assisting with an Emphasis in Business Administration

DALE CARNEGIE TRAINING – Stockton, CA

Completed advanced public speaking course for business professionals

SAN JOAQUIN DELTA COLLEGE – Stockton, CA

Completed nearly 2 years of College course work toward Associates of Arts Degree

*Planning to enroll into online classes to complete business degree through Heald College

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