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Customer Service Administrative Assistant

Santa Clarita, CA, 91321
$13.00 per hour
August 20, 2012

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Mary J. DeLongfield

***** ****** ** *** ****, Newhall, CA 91321

Home: 661-***-**** Cell: 818-***-****

Summary of Qualifications:

§ 25 years of extensive Customer Service Skills

§ Excellent Administrative Skills

§ Ability to work under pressure and fast paced environment

§ Competent in Sales/Customer Service environments

§ Multi-line telephones

§ Data Entry and Inquiry Management

§ QuickBooks Program and CampusVue System

§ Knowledge in Microsoft Word, Excel, and Outlook

§ Inventory Management

§ Accounts Payable/Receivable

§ Type 45WPM

Work Experience:

Charter College, Canyon Country, CA

Tutor/Administrative Assistant 01/2009 to 07/2012

§ Answer busy, multi-line phones and transfer each call to the appropriate department; Greet and deliver superb customer service to all customers

§ Receive, log, and distribute all inquiry calls to Admission Representatives efficiently; Produce and reconcile daily reports

§ Maintain office supplies, folders, and admission products for the Admissions Department

§ Distribute, stamp, and send out mail via UPS efficiently

§ Tutor incoming students and current students in math and English for the ATB testing or per Instructors request

§ Prepare and process all paperwork for the Pharmacy Technician graduates to receive their State of California License

§ Awarded Customer Service Employee of the Year for 2010 by Prospect Education

Affordable Water Heaters, Newhall, CA

Dispatcher 09/2007 to 01/2009

§ Responsible for scheduling and dispatching 20 technicians from San Francisco to San Diego

§ Efficiently performed all data entry as jobs are completed; Mailed city permits to clients

§ Ran and processed credit card transactions via phone as needed

§ Closed and locked office daily; Ensured office was properly prepared and stocked for morning crew

First Nationwide Lending of America, Inc., Valencia, CA

Secretary/Customer Service 06/2006 to 06/2007

§ Received and handled customer service/inquiry calls-provided excellent customer service at all times

§ Processed cancelled or withdrawn mortgage files; Assisted Office Manager with various duties as needed

Buyers Home Warranty, Burbank, CA

Customer Service 01/2003 to 06/2006

§ Trained newly employees individually, for the Customer Service Department

§ Received incoming calls and claims for Home Warranty company

§ Entered claims in computer system, dispatched technicians, handled customer service

§ Resolved complaints from customers and various other departments, regarding purchasing and authorization departments

J. Watts and Associates, Chatsworth, CA

Inside Sales/Dispatcher 10/2001 to 03/2002

§ Answered busy telephone line and dispatched technicians within the service department

§ Performed inside sales for boiler parts, and purchasing parts

§ Performed Invoice work orders, UPS shipping and receiving duties, creating estimates, and filing invoices upon completion.


Valley Junior College, Van Nuys, CA Psychology and Sociology 1978-1980

North Valley Occupational Center,


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