Retail District Manager, Manager of Sales, Director of Sales

QUALIFICATIONS PROFILE

Remarkably astute, results-driven, and tenacious senior executive equipped with more than 12 years of experience in Retail Sales, Marketing, and Strategic Business Development. Show competency in directing and leading highly profitable districts and territories, coupled with recognized ability in exceeding target quotas, improving profitability, and optimizing retail operations efficiency. Demonstrate keen expertise in establishing and implementing effective strategies and plans to increase sales and customer service levels. Possess stellar reputation in utilizing out-of-the-box techniques in training and developing employees to foster team unity toward achievement of corporate goals and objectives. Proven effectiveness to multitask in fiercely competitive, team-oriented, and fast-paced environment with dedication to superior service.

CORE STRENGTHS

- Business Management and Operations

- Retail Sales Action Plans and Development

- Human Resources Administration

- Leadership, Training, and Team Building

- Strategic and Tactical Planning

- Marketing Campaigns and Promotions

- Budget and Time Management

- Financial Analysis and Projections

- Outstanding Customer Service and Relations

- Problem Resolution and Decision Making

- Strong Analytical and Interpersonal Skills

- Articulate Oral and Written Communication

EMPLOYMENT HISTORY

MANAGER, RETAIL SALES AND SERVICES APR 2007–JUN 2009

COX COMMUNICATIONS - HERNDON, VA

Directed and coordinated daily operational business aspects focusing on retail sales and service. Met operations control standards regarding the opening, closing, and operating of the retail facility, including but not limited to cash handling, payment receipt, and deposits. Administered organization's financial and budget activities to fund operations, maximize investments, reduce cost, and increase efficiency. Reviewed and evaluated operational records and reports to project sales and determine profitability. Generated new business opportunities by creating favorable brand image through outbound calling, community involvement, and outreach programs. Conducted sales forecasting and strategic planning to ensure the sale and profitability of products and services while analyzing business developments and monitoring market trends. Determined staffing requirements: interview, hire, and mentor Retail Customer Care and Payment Center personnel to develop their competencies in providing quality retail customer experience. Supervised 27 employees, 2 supervisors, and 1 retail account executive to foster team unity toward achievement of corporate goals and objectives. Handled a variety of customer requests, inquiries, and complaints regarding orders, billing, and service. Provided the best-in-class customer service with each interaction to generate referrals and repeat business.

Notable Accomplishments:

- Recognized as “Leader of the 1st Quarter of 2008” of Cox Communications NOVA

- Successfully implemented a $5.00 processing fee at Cox retail to drive new revenue to the company’s operating cash flow

- Orchestrated and coordinated the Cox community workshop in April 2009 to generate more customers interested in learning on how to operate current equipment in the retail centers

- Obtained a positive net connect gain of 1300 in 2009 and recognized as the only department in residential sales that exceeded last year’s achievement

- Increased close percentage from 70% to 90% within two months by working with third party vendor Allconnect in June 2008; continuously grew up close percentage through June 2009 by reducing cancel orders

- Provided expert oversight to operations as well as financial and performance indicators for all Cox retail locations and third party retail locations to achieve sales quotas

- Established and implemented retail sales and payment center strategies, which drove the achievement of store sales targets

GENERAL STORE MANAGER MAR 2006–MAR 2007

SEARS HOLDINGS INC. - DULLES, VA

Diligently managed overall (P&L) financial performance of a $30 million business as well as customer service, human resources, sales, and profitability. Spearheaded 155+ associates, prepared work schedules, and assigned specific duties to develop the highest level of performance aligned to corporate goals. Fostered positive working attitude to ensure achievement of profitability goals through management of margins, expense, and inventory shrink.

Notable Accomplishments:

- Significantly elevated previous year’s revenue in Sterling, Virginia location within six months of tenure

- Played a vital role in expanding store’s staff from 53 members to more than 150 in less than six months

DISTRICT MANAGER OCT 2004–FEB 2006

GAMESTOP INC. - WASHINGTON, DC

Displayed unsurpassed leadership to 12 retail locations in Washington, DC and Northern Virginia area with full P&L accountability for revenue in excess of $15 million annually. Hired, trained, and mentored 12 store managers, 6 managers in training (MIT), 12 assistant managers, and more than 100 employees to develop their skills, competencies, and expertise. Instrumental in establishing sales and operational goals expectations and ensuring those goals were achieved.

Notable Accomplishments:

- Attained a 17% increase over company budget for P&L for the fiscal year of 2005

- Boosted up districts 2004 fiscal P&L by 13% during the fiscal year of 2005

- Primarily held responsible for coordinating an 11% year to date gain for the year 2005 compared to 2004

- Recognized for effectively managing four MITs and four assistant managers who were later on promoted to store manager positions

ADDITIONAL EXPERIENCE

- General Manager - Cost Plus World Market, Falls Church, VA Feb 2004–Oct 2004

- District Manager - Hollywood Video / Game Crazy, Baltimore, MD Jul 2001–Feb 2004

- General Manager - Aeropostale, Alexandria, VA Sep 2000–Jul 2001

- Store Manager / District Manager in Training - Champs Sports, Alexandria, VA Feb 1997–Sep 2000

EDUCATION

MASTER OF SCIENCE IN HEALTH AND PHYSICAL EDUCATION

Marshall University, Huntington, WV: 1996

BACHELOR OF ARTS IN SPORTS MANAGEMENT AND MARKETING

Marshall University, Huntington, WV: 1993

COMMUNITY INVOLVEMENTS

Volunteer, McNair Elementary school (Cox Communications)

Volunteer, Loudoun Habitat for Humanity

Volunteer, Ashburn Village Neighborhood Watch group

TECHNICAL PROFICIENCIES

MS Office Suite: Word, Excel, PowerPoint, Outlook

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