Customer Service Data
Resume:
Denise Michele Wolfe
P.O. Box ****
Alexandria, Va., 22303
******************@*****.***
__________________________________________________________________________________________________
Work Experience:
Private Industry and Government Agencies:
Advantage HR, Real Estate Disposition, and Infinity Solutions Staffing: May 1999 thru Pres. 2011
Customer Service
Duties
* Sort dockets and separate material by name, department, and client account number.
* Delivered mail to key staff for review.
* Data - entry for incoming fax generated from clients.
* Clean copier screen; and check for paper/equipment supply.
* Organized each office service room, and make sure items are clean/neat.
* Postal service - processed envelopes, flats, and packages; and sum up dollar amount.
* Answer the phone for couriers to deliver packages; DHL, FedEx and UPS.
* May fax, scan and copy documents for key staff.
* I am responsible for preparing pamphlets, booklets, and gathering data for reports.
Advantage HR (May 2001 - November 2010)
Office Support Assistant
Duties
* Type documents, revise letters, edit, proofread, files, and retrieve data from the data base system.
* Experience using Microsoft Office, Outlook, Power Point format and style.
* Greet visitors, answer the phone for staff; direct callers to appropriate staff or location.
* Responsible for processing checks, date stamp, and filling documents.
* Xerox/scan/imaging documents in the management database system.
* Distributing mail, sorting documents and date stamp.
* Prepare a variety of accounts receivable paper work; date stamp invoices, and key in data from purchase order.
* Responsible for calling vendors, verify accounts.
* Analyze data reports and make a comparison basic on figures.
* Research on the database and gather information for special projects by using the internet.
* Review clinical information; interpret written notes, type data entry orders.
* Communicate with staff regarding the normal daily office operations, and work well as a team player.
* Manages travel orders and schedules for key officials. Responsible for preparing assignments on a timely basis.
Social Security Administration (Administrative Payment Section and Collection Operations) April 1994 - July 1997
Fiscal Management Analyst
Duties
* Reviewed financial forms; travel vouchers, accounts receivable, requisitions, and time sheets for accuracy.
* Developed methods to solve problems with paying vendors, and verified financial data accounts.
* Communicate with staff/technician regarding administrative/financial policy daily changes.
* Worked on accounts payable transactions on the Accounting Database System.
* Assisted higher analyst revised policy and procedures for Administrative Payment Section.
* Verified accounts reports for invoice numbers and calculate financial figures.
* Handle special projects, which may involve analyzing and researching material on the internet.
* Conduct fiscal studies and gather data for Social Security Administration payment funds.
Skills: Microsoft Office 2003, Outlook, E-mail, Internet, Basic: Power Point, Access, Excel.
Education: Southeastern University, 501 “I” Street S.W., Business Management, Legal Science Support, 1991, 1989
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