Office Support Specialist

JAMES E. DAVIS

**** ****** ****, **, #***

Kennesaw, GA 30144

(H) 678-***-****

*******@*******.***

SUMMARY OF QUALIFICATIONS

Administrative support professional with 20+ years experience in the service industry plus 7 years in AS/400 systems technology. Dependable, results-oriented, and trustworthy. Committed to exceptional customer care. Service-minded and detailed-oriented with the ability to multi-task effectively.

Areas of expertise are:

Microsoft Office: Word, Excel, Outlook

Typing: 50+ wpm

Data entry: 10,000+ ksph

Filing

Customer service

Team leadership

Trainer

Accounts receivable collections

AS/400 computer operations

Xerox DocuTech laser printing

Scanners

Copiers

Faxes

Postage meters

****** Work Opportunity Tax Credit (WOTC) eligible candidate, up to $2,400 ****************

PROFESSIONAL EXPERIENCE

VARIOUS CONTRACT POSITIONS - North Atlanta, Georgia

November 2006 – May 2009

Contract assignments in Kennesaw, Smyrna, and Alpharetta, Georgia.

Document Indexer (FirstPRO Workforce Solutions)

• Indexed scanned request letters to generate customer invoices, printing and shipment of medical records.

• Average daily production 200+ requests.

Data Entry Clerk (Spherion Staffing)

• Exceeded the daily required keyed amount of 90 naval-based assessments.

• Served as quality control leader to ensure team’s information was entered exactly as the client required.

• Performed daily computer reconciliations to ensure perfect output.

Medicare Durable Medical Equipment Collector (FirstPRO Workforce Solutions)

Resolved Medicare denials for payments to increase accounts receivable revenues; achieved highest monthly collection rate of 100% for a gain of over $100,000.

• Submitted appeals, co-pay transfers and adjustment requests.

• Provided daily customer service to patients, Medicare contractors, and insurance companies.

• Proficient in medical software applications such as Mestamed, RemitData, and ProviderLink.

Office Support Clerk (Venturi Staffing Partners)

Prepared file documents for scanning department.

• Operated Pitney Bowes scanner with ImageRight software, averaged over 5,000 pages per day.

• Managed insurance company’s incoming and outgoing mail processes.

• Assisted other departments where needed.

AFFILIATED COMPUTER SERVICES - Marietta, Georgia

February 2006 – October 2006

A major international firm that specializes in Business Processing Outsourcing (BPO), participated in start up of a brand new outsourcing project converting medical documents into digital records for a major property and casualty insurance client.

Transaction Processor/Team Leader

• Supervised training and production in data entry, presort mail, and quality control departments.

• Presorted medical insurance documents per client’s specifications, averaged 150 mail pieces per hour.

• Scanned documents into an automated system using Kodak i870 scanners, averaged 2,000 pages per hour.

• Batched (document indexed) scanned documents for data entry and quality control to ensure accuracy and customer satisfaction.

• Enforced company’s standard policies and procedures.

MANPOWER TEMPORARY - Canton, Ohio

June 2005 – December 2005

Temporary assignment with a major electric company client working within their accounts payable department.

Verification Clerk

• Utilized verification procedures for scanned accounts payable invoices, averaged 70 invoices per hour.

• Keyed in and/or corrected required information specified by the software OCR for AnyDoc/AnyForm for Invoices.

NATIONWIDE INSURANCE COMPANY - Canton, Ohio

December 2001 – September 2004

A major international property and casualty insurance company based in Columbus, Ohio, worked at the Canton (Ohio) Regional Data Center.

Subrogation Technical Clerk

• Assisted auto subrogation department in increasing revenue collections for Ohio and West Virginia accounts.

• Assigned active standard and non-standard auto claims to subrogation agents, averaged 69 daily.

• Mailed letters, data entry, coded checks and billings, filed claim folders.

• Answered and routed incoming calls, and ordered office supplies.

Regional Computer Operator

• Operated Xerox 4635 and DocuTech 65 laser printers, and IBM impact printers.

• Printed massive volumes of reports, letters, and documents for the Canton Regional Data Center; averaged 10 to 12 boxes of paper in a daily, single shift.

COMPUTER GENERATED SOLUTIONS, INC. – Hudson, Ohio January 2000 – July 2001

A technical consulting company based in New York City, New York. Consulting assignment with a major property and casualty insurance company based in Chicago, Illinois, worked at their Hudson (Ohio) Data Center as part of a $2 - $3 billion major systems upgrade rollout project of 9,600 (out of 16,500) U. S. agents’ offices.

AS/400 / NT Data Center Operations Technician

• Followed checklists and procedures to ensure transmitted data were intact and correct.

• Assisted department manager in monitoring daily work, team leader during manager’s absence.

• Assigned and scheduled new sites, attended daily teleconference, answered customers’ inquiries.

• Trained new staff, spot-checked other technicians’ work as assigned to ensure high quality control standards.

• Reached maximum of 89 sites allowed in a day.

EDUCATION

University of Akron, Akron, Ohio - Academic general studies

Stark State College of Technology, North Canton, Ohio - Associate’s degree in Business Management, 1985

CERTIFICATE

Georgia Work Ready Certificate – Silver Level, Certificate # ZJW3FWPXJ5CQ

The Georgia Work Ready Certificate reports an individual’s Applied Mathematics, Locating Information, and Reading for Information skill levels in relation to level of these skills needed in 90 percent of the jobs and occupations contained in the ACT’s WorkKeys database. Go to www.gaworkready.org to verify my certificate number via the Verify a Certificate button on the homepage.

TAX CREDIT

Work Opportunity Tax Credit (WOTC) eligible candidate, up to $2,400. Target group: Vocational Rehabilitation.

The Work Opportunity Tax Credit (WOTC) is a Federal tax credit incentive that the Congress provides to private-sector businesses for hiring individuals from twelve target groups who have consistently faced significant barriers to employment. Website: http://www.doleta.gov/business/incentives/opptax

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