***** *. **** ******, ***. ***
Tampa, Florida ***12
*********@*****.***
Objective To work within an organization utilizing my skills and educational background with an advancing company
Experience New World Staffing Agency/JPMorgan Chase Tampa, Florida
Clerical Support/Claims Investigation Dept. 03/2006 to 07/2007
Generated reports and typed letters on a daily basis for the claim investigators in a timely manner. Entered hot card audit reports for Master Card clients. Sorted and distributed incoming mails, typed and printed spread sheet for reclamation notices, verified accuracy of spreadsheet and letters generated from Pune India and made corrections as needed.
H&R Block Tampa, Florida
Clerical Service Coordinator 01/2004 to 04/2008
Handled and processed the client's payment, answered the phones, rescheduled appointments, made appointments for the tax professionals, printed all incoming checks and kept records of all checks that came in by logging the check's number, date and amount of the check, filing.
Corvel Corporation Tampa, Florida
Clerical Specialist 05/2003 to 06/2004
Handled and processed various accounts mails, maintained in -house records of all files by scanning the bills, prepared monthly reports on Excel for the manager to review, bundled and shipped all accounts worked on at the end of each day. Entered all accounts data for scanning and mailing.
Time Customer Service Tampa, Florida
Media Processor I 10/2001 to 02/2003
Selected and processed batches of media in order to capture customer information. Entered change orders, payments, and cash order surveys, etc. into front end and online systems. Validated, all pertinent information after each batch was completed. Cross-trained to perform multiple functions associated with fulfillment. Made decisions regarding processing and entered information into online system based on standard procedures.
Tampa Tribune Tampa, Florida
Inserter 09/1990 to 06/2000
Handled and inserted papers, fed preprint into inserter machine hoppers, verified count of papers, labeled, topped and shipped papers.
Health and Rehabilitative Services Tampa, Florida
Clerk Typist 12/1986 to 03/1991
Handled and processed AFDC case records, maintained in-house records and files, tabulated and prepared mandate monthly reports, typed notices of case action, prepared and transferred active and closed cases. Internal and external customer service, researched customer inquires in closed files.
Education Brewster Vocational Tech. Tampa, Florida
Pharmacy Tech Certificate 2005
Concorde Career Institute Tampa, Florida
Insurance Coding Specialist Diploma 2001
American Business Institute Tampa, Florida
Data Entry Operator Certificate 1985
Awards Concorde Career Institute - Certificates for Honor Roll and Perfect Attendance
American Business Institute - Certificates for Honor Roll and Perfect Attendance
Skills 10,000 ksph, Excel, Word, E-mail, Internet, Scanner, Fax machine
References Available upon request