Customer Service Sales

Sushma Patel

**** **** **. #*** *******, TX 832-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Adaptable and strategic problem solver who envisions smart solutions and executes with urgency across all levels of the organization. Focused and productive leader with proven ability to organize and prioritize work in high-pressured environment. Skilled in meeting planning, marketing, data management and outreach tasks.

EXPERIENCE

Tiger Air Freight, Inc Andover, MA April 2012 – July 2012

Human Resource Assistant (Temp)

• Assist with special projects and events such as training initiatives, ad hoc administrative projects and employee relations activities

• Enter and maintain accurate employee information in Company HRIS (PeopleSoft) system including new hires, employee status changes, terminations, etc

• Coordinate the attendance and paid-time-off (PTO) tracking process, including collection and data entry of timesheets, review for accuracy, and follow-up with employees

• Conducted extensive recruiting as sole recruiter accountable for filling technical and professional positions, process and review employment applications in order to evaluate qualifications or eligibility of applicants

• Tracks and resolves payroll errors, complete payroll adjustments and corrections as necessary

Primeway Federal Credit Union Houston, TX January 2009 – December 2011

Administrative Assistant-Collections Department

• Prepared Month End Delinquency Reports for the Board of Directors and CEO to allocate appropriate resources

• Coordinated customer credit changes with the credit bureau, as well as research disputes to resolve member inquiries

• Processed payment transfers as needed including check by phone

• Complied with regulations such as HIPAA, NCUA; and stayed abreast of Government updates/requirements through completion of training courses

• Monitored receivables, provide updates, and perform daily credit reconciliation

• Maintained bad debt and bad debt recovery records to help recover 70% of bad debt, up from 55% in 2009

• Organized meetings to bring together multiple departments to strategize and improve coordination and communication within the organization

Swarovski Crystals The Woodlands, TX October 2007 – May 2010

Assistant Manager

• Prepared weekly sales tracker/schedules/payroll, managed and coordinated daily sales activities, recruit and trained new sales associates

• In-Charge of monthly floor sets to maintain Swarovski’s image of authenticity, integrity, and design

• Provided exceptional customer service and drove sales by 115%

• Exceeded goals by identifying customer desires and suggesting merchandise that met their needs

• Maintianed and increased clientele base by hosting in store events to present newest collection

EDUCATION

Mountain State University, Beckley, WV 2011- June 2012

• B.A., Human Resource Management

Houston Community College, Houston, TX 2009- May 2011

• A.A.S., Human Resource Management Specialist

SKILLS

• XP contacts (data processing system) and Intellect

• HRIS (PeopleSoft), SAP

• Graphics: Adobe Photoshop, PowerPoint, Microsoft Office, QuickBooks

PROFFESIONAL DEVELOPMENT

CUNA (Credit Union National Association, Inc.) Certificates

• Recruiting Today’s Employees

• Managing Today’s Employees Module

• Resolving Employee Conflict

References Available Upon Request

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