Manager Management

RENNIE F. CHAN

***** ***** ****** *** | Chantilly, VA 20151

571-***-**** | ******@*****.***

DIRECTOR OF BILLING & COLLECTIONS

Highly knowledgeable and results-driven Finance Executive with extensive experience leading billing and collection efforts for startup companies and Fortune 500 enterprises within the healthcare, telecommunications, and government sectors. Thorough understanding of financial statement preparation, auditing procedures, and generally accepted accounting principles (GAAP).

Hands-on business administrator with extensive experience directing multifaceted operations, overseeing call centers, and managing relationships with customers and vendors. Respected leader with broad knowledge of budget preparation and analysis, financial reporting, and corporate accounting for single entities and multiple divisions. Effective accountant capable of developing internal controls that increase efficiency and enhance accuracy. Expertise includes:

Financial Planning & Analysis (FP&A) ■ Contract and Carrier Management ■ Leadership & Team Building

Revenue Forecasting ■ Customer Care ■ Strategic Planning ■ Six Sigma Methodology

Profit & Loss (P&L) Management ■ Staff Training & Development ■ Grant Management / Reporting

Technology Proficiencies: AS400, MAS 500, Cognos, PeopleSoft, Microsoft Office Suite

SELECTED CAREER HIGHLIGHTS

As Director of Revenue Services for Quest Diagnostics, successfully led diverse team of 130+ Billing and Collection Specialists and revitalized operations of patient billing call center:

- Renewed focus on bad debt and catapulted Baltimore business unit ranked 5 out of 5 to #1 in 5 months.

- Enhanced collection procedures to decrease balances greater than 90 days past due by 30%.

- Managed resolution of all disputes and escalations; Contracted and managed two collections agencies.

Managed carrier billing and revenue assurance functions for startup communications provider (Onsite Access) and led effort to resolve 2K+ billing issues, recovering more than $800K in revenue and improving collections by 200%; managed commercial collections and resolution of of all disputes and escalations.

Delivered numerous significant contributions as District Manager – Business Planning and Financial Results Reporting, Revenue Controller, and Billing/Revenue Assurance Manager for AT&T:

- Spearheaded development of financial system to manage $570M in unbudgeted payphone expenses.

- Directed preparation of $12B network access expense budget; identified and recovered more than $40M in network access overpayments to Verizon.

- Completed operational audits to ensure billing integrity and drove improvements in usage suspense processes that improved recovery of unbilled revenues by 25%.

PROFESSIONAL EXPERIENCE

District of Columbia Government | Washington, DC 2010

Agency Fiscal Officer (AFO) – Department of Employment Services

Provided accounting and operations management expertise for local government agency. Supervised staff of 8 and oversaw development/administration of $120M annual operational budget and $500M unemployment compensation trust fund. Handled disbursements, procurement functions, federal grant management and reporting, and auditing. Completed monthly and quarterly financial reports and assisted in yearly close.

Utilized PeopleSoft to track employee performance and productivity, devising strategies to streamline grant reporting procedures and increase productivity by more than 40%.

Enhanced unemployment cashier process, greatly improving cash flow and providing multiple avenues for tax payments.

Century 21 New Millennium | Alexandria, VA 2007 to 2009

Certified Distressed Property Expert

Hired to market homes within northern VA area and finalize residential real estate sales. Coordinated projects and ensured clear flow of communication between fellow agents, buyers and sellers, mortgage officers, title personnel, and attorneys. Educated and advised first time homebuyers on federal tax credit program.

Selected as member of Century 21 New Millennium’s Elite A Team based on exemplary performance and proven business acumen.

Achieved status as Top Producer for December 2008 and May 2009.

Time Warner Cable | Herndon, VA 2006 to 2007

Business Operations Director – Analysis and Reporting

Delivered financial analysis skills and business administration abilities for cable television provider and subsidiary of leading international media company. Advised senior management regarding ongoing analyses to assist in decision making. Held full responsibility for E911 data and third party verification process support.

Provided migration reporting support to integrate more than 1M new customers following acquisition of Comcast and Verizon subscribers.

Devised and implemented critical analyses that reduced fallout related to joint venture with Sprint Nextel by 30% over 6-month period.

Quest Diagnostics, Inc. | Baltimore, MD 2005 to 2006

Director of Finance

Challenged to turn around performance for patient billing center ranked last out of 5 business units. Oversaw day-to-day billing and collection functions including account reconciliation, third party approvals, and disbursements.

Devised new organization structure to streamline front end production and reengineered call center processes to dramatically reduce call abandonment rate.

Thompson, Cobb, Bazilio & Associates | Washington, DC 2003 to 2005

Consulting Director of Finance – DC-Net

Completed consulting assignment with DC government’s Office of the Chief Technology Officer to staff and develop business processes and infrastructure requirements related to finance, vendor management, accruals, procurement, disbursement, audit support, and accounting and billing operations. Managed carrier costs and contractual compliance for MCI and additional carriers.

Constructed project plan and finalized all billing requirements within 6 months of assignment including developing financial planning and reporting models to track/monitor operational spending and implementing work processes to support asset management, procurement, and billing.

Developed RFP for general ledger system (MAS500) and interviewed/selected vendor for application.

Reevaluated and streamlined procurement, payables, and invoice processing procedures.

Additional experience: Senior Director – Carrier Operations for Cable and Wireless America, Vienna, VA; Senior Director of Billing Operations and Carrier Network Cost Management for Onsite Access, New York, NY; Director of Financial Operations and Carrier Billing for Residential Communications Network, Princeton, NJ; and

District Manager – Business Planning and Financial Results Reporting, Revenue Controller, and Billing/Revenue Assurance Manager for AT&T, Bedminster and Basking Ridge, NJ

EDUCATION, ADDITIONAL TRAINING & COMMUNITY INVOLVEMENT

Executive M.B.A. in Finance, Fairleigh Dickinson University, Rutherford, NJ

B.S. in Business Administration, Thomas Edison State College, Trenton, NJ

Completed Financial Strategies for Decision Makers, Duke University Fuqua School of Business, Durham, NC

Board of Directors Member, Affinity Credit Union, Bedminster, NJ

Finance Committee Member, Rising Hope Homeless Shelter, Alexandria, VA

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