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IT Manager

Location:
kamloops, British Columbia, V2B 3S3, Canada
Salary:
$16.00 an hour
Posted:
May 27, 2010

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Clayton Schaff

*** ****** ****. ***#***

Kamloops, BC, V2B 3S3

Phone: (250) ***-****, e-mail: kdnkqr@r.postjobfree.com

Education - Grade 12

- Serving it right

- Food safe level 1

- First aid level 1

- College grade Information technology

-BC lotto machine certified

Skills - Computer skills:

- Type between 50 to 75 words per minute

- Good working knowledge of computer hardware, and software

- Computer programming with Turbo C++, and Turbo Pascal; Basic computer building knowledge

- Basic and advance computer software installation - Creation of WebPages using Notepad, Microsoft word, and use of Java. Web publishing.

- Dictation skills

- Customer service skills.

Work History

Apr. 2009 – Feb. 2010 TWC billing agent

Convergys, Kamloops, BC

Explaining costumers bills by item; Taking payments; Giving credits; Minor trouble shooting; Ordering ppv movies / events;

Jun. 2007 – Apr. 2009 Charter HSI agent

Convergys, Kamloops, BC

Duties: Customer service for people in the USA for internet tech support / sales; Determining whether or not to refer the customer to a PC tech or to transfer them to a higher or lower tier of support for Charter Communication HSI customers by following certain trouble shooting steps. Also try to sell upgrades to there HSI or other Charter products.

Jan. 2, 2007 – Jun. 2007 Roadrunner National Help Desk agent

Convergys, Kamloops, BC

Duties: Customer service for people in the USA for internet tech support; Determining whether or not to pc tech the customer or to transfer them to a higher or lower tier of support for Time Warner Cable Roadrunner customers by following certain trouble shooting steps.

Oct. 2006 – Jan. 2007 Receiving Associate

The Hudson Bay Company, Kamloops, BC

Duties: Shipping transfers, and customer products, Receiving, sorting and delivering freight to the proper locations in the store, closing the store doors if working the closing shift, opening the store doors if working the early morning shift, and some customer service.

Apr. 2003 – Sept. 2006 Wine Maker / Customer service

Hops and Vines U – Brew, 100 Mile House, BC

Duties: making wine, beer, coolers, and ciders; clean up of the store; Opening the store, cash out at the end of the day; Putting away stock when it comes into the store, customer service, and running the store while owners work full time.

June 2003 – Oct. 2006 Owner / Operator

CDS Repairs

Home maintenance, Home electronics repair, Computer repair, Vehicle repair, computer hardware installation, and computer software installation.

June 2005 – Aug. 2005 MMT (merchandise movement team)

Zellers inc. Williams Lake, BC

Duties: filling shelves, setting up displays, pulling skids, and unloading freight trucks.

References

Tammy Rislund Peter Hellfire

Forest Grove, BC Home: (250) ***-****

Home: (250) ***-****

Ben Spagnut

Kamloops, BC

Work: (250) ***-****

Home: (250) ***-****



Contact this candidate