IT Manager

MARK DAVIS

SENIOR IT MANAGEMENT

Dedicated and innovative Information Technology professional with more than 15 years of IT management experience in diverse world class organizations. Compelling leadership in all areas of data center operations, strategic planning, customer support, and project management has facilitated the comprehensive fulfillment of key corporate objectives via immediate and long-term technology solutions. Cross-functional expertise in architecture and application development compliments the pursuit of contemporary industry trends, strategies, and products to ensure effective and efficient utilization of company assets. Exceptional communication skills combine with motivational talent to fully optimize the productivity of individuals and teams in complex technical environments.

AREAS OF EXPERTISE

Business Plans • Change Management • Data Center Management • Policy & Procedure Development • Regulatory Compliance

Infrastructure Design • Network Management • Technology Deployment • Process Improvement

Vendor Relations • Negotiations • Staff Management • Team Leadership & Motivation • Disaster Recovery

CAREER HIGHLIGHTS

DELL/PEROT SYSTEMS – Plano, TX 2011 – Present

A provider of information technology services and business solutions with 96,000 employees.

Project Manager

Perform lifecycle project management for the migration of 900 applications, 200 instances, and 400 servers for the Boeing Data Center located in Kent, WA. Provide all planning, direction, and coordination of activities for projects to ensure all project goals are achieved within appropriate timeframes and budgets. Communicate with clients, customers, and suppliers to ensure all needs are met. Created new plans with milestones and perform resource allocation.

Key Achievements:

• Selected to assist in a large initiative to migrate a new data center for Boeing from Seattle to Phoenix, which included project scheduling, design assessment, and working with a $20M project budget.

• Managed multiple simultaneous applications migrations, completed on time and within budget.

• Saved Dell/Perot Systems $1.5M by implementing new systems management tool.

ALLIANZ GLOBAL CORP SPECIALTY INSURANCE CO. – Burbank, CA 2005 – 2010

Corporate and specialty risks insurer managing more than 1,000 international insurance programs in 70 countries, covering 7,000 client policies.

Assistant Vice President, Information & Technology

Oversaw a $10.3M budget and direction of 34 technical staff (helpdesk, desktop support, security analysts, and network, Wintel & UNIX System, and Oracle/Sybase/SQL administrators) serving more than 500 users across 10 cities. Served as a key member of the governance boards and Senior Leadership Team, collaborating with executives on strategy as well as establishment of organizational technology standards. Contributed to more than 50 mission critical applications and databases for all life cycle environments, including planning, development, implementation, maintenance, and enhancement of network hardware and software. Pioneered a Disaster Recovery solution for North America, innovated long-term archiving to meet legal and compliance needs, and spearheaded requirements for the annual Sarbanes Oxley audit administered by KPMG.

Key Achievements:

• Increased job satisfaction and productivity of support personnel by unifying remote offices through better integration within the larger enterprise in North America.

• Reduced the IT budget from $14.5M to $10.3M in 2 years, through actions such as architecting a WAN strategy that resulted in $300K annual savings and improved redundancy and fault tolerance.

• Saved the company a combined total of $1.1M annually by negotiating Disaster Recovery and MPLS solutions (for voice, data, and internet) with third party vendors.

• Experienced leader in Disaster Recovery efforts. Author IT DR response plan for the escalation and coordination of events in corporate environment. Negotiated contracts and vendor procurement.

ACCRUENT INC. – Santa Monica, CA 2003 – 2004

Industry leader in enterprise location management solutions that develop real estate and facilities portfolios into operational advantages.

Director of Information & Technology

Controlled a $2M departmental budget, forecasting staff, equipment, material and supply funds, and regulating approvals and adjustments. Orchestrated simultaneous projects regarding infrastructure architecture, capacity planning, asset management, vendor contracting, disaster recovery and data backup, and remote network management. Supervised the production, development, and QA environments as well as handled installation and maintenance of corporate network infrastructure consisting of 100 servers. Produced strategic processes, project scopes, timelines and resource allocations with senior management, facilitating enterprise-wide contracts with SUN, Dell, Microsoft, HP, EMC, Oracle, and Fortune 500 companies.

Key Achievements:

• Sustained 99.8% network uptime by implementing network monitoring and maintenance tools (such as SMS, Microsoft Operations Manager, Solarwinds, Dell/KACE KBOX, and Nagios).

• Accelerated overall data center stability, reliability, and availability by researching performance and operational efficiencies that also decreased costs.

• Yielded up to $100K in yearly savings by introducing a CISCO Unified messaging system as a company voicemail solution, which boosted productivity across sales divisions with voicemail to email (and inverse) functionality.

LINCOM WIRELESS – Los Angeles, CA 2002

Developer of a state-of-the-art 802.11b baseband transceiver chip, designed for use in WLAN products.

Director of Information & Technology

Coordinated strategic IT planning, guaranteeing functionality throughout implementation and maintenance by organizing a select team of helpdesk and desktop support professionals, as well as system and network administrators. Installed a WAN encompassing 4 branch offices and 2 third party service providers, consisting of Cisco 160X and 3620 routers utilizing Frame Relay and DSL. Maintained the availability and uptime of the 200-user network.

LM ERICSSON INC. – Brea, CA 1990 – 2002

Telecommunications equipment and services provider, which offers end-to-end solutions for global mobile and fixed network operators.

Regional Manager, Information & Technology

Conducted IT strategy and management of a $7M department budget. Defined the budget and business case for a new data center, detailing overall infrastructure architecture principles, policies, and standards. Tracked key performance indicators (KPI) for data center operations (capacity and performance management, inventory and physical access control) and identified improvements, liaising with infrastructure architects and platform engineers for resolution. Supported contingency planning initiatives, after-hours problem escalation coverage, and onsite contingency tests. Supervised creation of the corporate website and instituted all remote access, inventory and equipment, acceptable use, internet usage, e-mail, antivirus, and employee separation policies.

Key Achievements:

• Led design and build-out of the 1500 ft2 Ericsson Data Center from inception to completion, consolidating 5 California offices.

• Preserved a 340-station telephone system (utilizing Ericsson MD110, Ericsson telephone switch and T-1 connections) and upgraded and optimized a 1,000+ client LAN/WAN that connected 14 locations.

CREDENTIALS

Political Science, University of Michigan – Ann Arbor, MI credits towards

PMP Certification, Project Management Institute, in progress

Professional Training

• Technology & Management, Learning Tree Int. • Ericsson SAP Cost Center Management • SUN Solaris Sys Admin II

Technology Proficiencies

• Business Productivity Applications: MS Office, Symphony, Citrix

• Data Backup: TSM, Veritas Backup Exec/NetBackup

• Databases: SQL, Oracle, Sybase, Lotus Domino

• Development Applications: Lotus Domino, HTML, ColdFusion

• Directories: MS Active Directory, Lotus Notes, LDAP

• Hardware: IBM, NetApp & EMC SAN, Dell, HP

• Internet Service Providers: AT&T, Cogent, Sprint, Level 3, Verizon

• Messaging: Lotus Notes, Microsoft Exchange

• Monitoring: HP Openview, Whats Up Gold, Solarwinds, Nagios

• Network Protocols: TCP/IP, EIGRP, OSPF, IPSEC/SSL, and DHCP

• Network Services: VPN, VoIP, DNS, VTC, WLAN

• NOS: Windows, Novell - Desktop OS: Microsoft, Macintosh, VMWare

• Routers: Cisco - Firewalls: Cisco, Checkpoint - Switches: Cisco, 3Com, Lucent

• Virus & Spam Protection: Messagelabs Email Security & Web Security, Symantec Norton Anti Virus

• WAN Topologies: Frame Relay, Internet VPN, MPLS

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