Customer Service Administrative Assistant

Tracy B. Cobb, RT (R) (ARRT)

**** *********** ***, *******, ** 30308

********@*****.***

Cell 770-***-****

Objective: To obtain a position utilizing my customer service, technical, and problem solving skills within my chosen field.

PROFILE

• Service oriented both with external and internal customers.

• Work well in a busy office handling a wide variety of tasks.

• Sensitive and responsive to the needs of patients/customers.

• Excellent understanding for the need for confidentiality and knowledge of HIPPA laws.

• Team player, excellent interpersonal skills.

• Accept and appreciate people for whom and what they are –I am enriched by each association.

• Energetic and personable – never meet a stranger – easy to talk with.

RELEVANT EXPERIENCE

Radiographer

• Experienced in conventional and digital radiography

• Trained for PACS on both AGFA and Kodiak systems

• Communicate well with patients, doctors and staff

• Proficient to thoroughly explain procedures for exams and computer systems

• Knowledgeable of HIPAA regulations

• Worked in unique and trauma situations where creative thinking was required to perform the job

• Worked well in OR environment

Office

• Created multiple Excel spreadsheets to track many needs

• Maintained radiology charge master

• Researched and assigned CPT codes for radiology exams

• Assisted registration, scheduling, billing and patient accounts when needed

• Worked with many departments to educate and handle all radiology department needs

• Maintained legal requests from both Risk Management and law offices

• Outstanding in MS Office with advanced proficiency in Excel

• McKesson - STAR

• LaserArc Report System

• MedAsst /Code Correct – researched medical codes for best choice, CCI edits, CPT/dx match, etc

• HPF – Horizon Patient Folder

• Updated and maintained computers (networking, setup programs, and solved problems as needed).

• Customer service – handled problems as they were presented.

• Office tested and proven to work best in a high stress, multi-task environment.

WORK HISTORY

2/10 – 2/12 Coding & Compliance Coordinator – Full time Southern Regional Medical Center

Riverdale, GA 770-***-****

4/07 – 2/10 Radiographer – Full time Southern Regional Medical Center

Riverdale, GA 770-***-****

4/07 – Current Radiographer – PRN Henry Medical Center

Stockbridge, GA 678-***-****

9/06 – 9/07 Radiographer - PRN Internal Medicine of Griffin

Griffin, GA 770-***-****

6/01- 3/07 Administrative Assistant/Collection/Trouble Shooting Wade Tractor and Equipment,

Griffin, GA 770-***-****

1999-2001 Credit Card Manager/Front Desk/Customer Srv. Petro South,

Griffin, GA 770-***-****

1995-1999 Sales/Water Aerobic Inst./Personal Trainer/Wellness Racquethause,

Griffin, GA 770-***-****

COMMITTEES

2/10 – 2/12 Radiology Management Team – Coding and Compliance Coordinator

2/10 – 2/12 Employee Campaign Committee 2011 - Chair

2/10 - Current Southern Crescent Technical College Peer Review Committee

2/10 – 2/12 Radiology Departmental Peer Review Committee

2/11 – 2/12 Stroke Protocols Committee

2/11 – 2/12 Critical Values Committee

2/11 – 2/12 ICD-10 Committee

2/11 – 2/12 Cancer Conference Coordinator for Radiology Department

EDUCATION and TRAINING

ARRT

CPR

Griffin Technical College – 2007 Honor Graduate – Radiology Program

Griffin Technical College – Medical Coding – have not taken certification

Microsoft Office - Excel, Word, PowerPoint, Access, and Outlook

Gordon Jr. College - Basic Programming Language

Gordon Jr. College – Core Classes

Water Aerobic Certification 1995

Red Cross Swim Certification 1996

ProFit Wellness Certification 1997

Griffin High School

MEMBERSHIPS

ASRT – American Society of Radiologic Technologists

GSRT – Georgia Society of Radiologic Technologists

ASRT – Atlanta Society of Radiologic Technologists

REFERENCES

Provided upon request

Contact this candidate