Customer Service Manager
Resume:
SHELBY COOPER, CBCS, CSS,CPC-A
Williamstown, NJ 08094
Phone 856-***-**** • Cell 609-***-****
• E-mail *************@*****.***
Objective
To obtain a new career position that will utilize my extensive customer service experience, and get back in to the industry I love..
EMPLOYMENT HISTORY/CAPABILITIES
Fox Rehabilitation- (extern, Sept-Oct 2011, hired Oct. 2011-present)
Medicare Reimbursement Specialist
Daily posting and statting of Medicare payments and denials for 7 states
Secondary insurance verifications
Creation of spreadsheets to track claim denials
Daily use of Medics and Raintree software
D’ Nicole Salon and Spa- (Dec. 2006- Nov. 2011) Spa Manager
o Organization of charity donations, obtained sponsorships, recorded recipient’s information.
o Planned & coordinated charity events, fund raisers, open houses and contests; secured locations, hired entertainment; created flyers, invitations & gift baskets.
o Inventory control, staff & employee scheduling, conducted interviews; provided hiring recommendations & occasional reprimands.
o Logged daily financial information using the QuickBooks program.
o All aspects of receptionist duties; appointment scheduling, faxing, copying, cash intake.
o Certified Customer Service Specialist (CSS), passing the E.T.A.’s national exam.
o Ability to handle client complaints and inquiries in a timely manner.
o 20 years experience in dealing with clients/ customer service.
o Secured relationships with various product lines and representatives
o All aspects of nail care, including but not limited to, natural and artificial applications and services.
o Judge in DECA competition for Manicuring and Nail Design
Taylors Salon- (Dec. 1993-Nov. 2006) Manicurist
o All aspects of receptionist duties; appointment scheduling, faxing, copying, cash intake.
o Ability to handle client complaints and inquiries in a timely manner.
o Dealing with clients/ customer service, maintained full client list.
o Secured relationships with various product lines and representatives
o All aspects of nail care, including but not limited to, natural and artificial applications and services
.
REFERENCES
Nicole Armento, Team Lead, Fox Rehab 856-***-****
Judy Farrar, salon receptionist 856-***-****
Donna Daleo, instructor at MCITC 856-***-****
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