Human Resources Manager

TAIWA DIANA

P.O. Box ***** , ***** GPO • NAIROBI • KENYA

Phone +254********* OR +254********* C/O MONICAH K- TAIWA

E-mail: *******@*****.***

__________________________________________________________________

PERSONAL INFORMATION

Date of Birth:

Marital Status:

Nationality:

28th November 1984

Single

Kenyan

CAREER Objective & PERSONAL ATTRIBUTES

I am looking forward to a career that is challenging and that allows one to realize his/her full potential. Special interest is to work in an organization or business that calls for innovative ideas especially in the hospitality industry. Core strengths: - good organizational skills, team player, high integrity, high standards of professional ethics and attention to details.

Academic qualifications

2004

1999

Kenya Certificate of Secondary Education(K.C.S.E)

St. Mary’s Tach-Asis High School

Kenya Certificate of Primary Education (K.C.P.E)

Moi Educational Centre Nairobi , Kenya

PROFESSIONAL QUALIFICATION

2005-2008

Diploma in Hospitality Management

International Hotel & Tourism Institute

Marketing

Economics

Hospitality operations management

Financial management

Human resources

Food and beverage management

Events organization

Front office

Catering law

Research methods

Social studies

Tourism studies

Word processing-word 2000

Spreadsheets-excel 2000

Databases-Access 2000

Presentations-PowerPoint 2000

WORK EXPERIENCE: : INDUSTRY EXPOSURE

May-August2006 Impala/Naura springs hotel, Arusha Tanzania

Position: Intern

Duties

• accepting any bookings and keeping the booking diary up to date

• minimizing guests complaints and maximizing guest relations

• working as a team in order to maintain standards

• organizing events

• report writing

May-August2007 Nairobi Safari club Hotel-Lillian Towers

Positon:Intern

Duties

• identifying areas in the food and beverage section that need to be improved and hold training sessions

• ensuring that all duties assigned are done

• making sure that the guest is satisfied at all times

• taking orders and serving the guests

• report writing to assist the college to know more about the internship period and any challenges encountered

November-December2007 Tin Tin Chinese Restaurant

Position: Kitchen Assistant

Duties:

• making sure that all preparations are done on time

• taking out orders on time

• Food preparation and maintenance of hygiene.

May2008-February2009 Tintoria Limited

Position: Receptionist

Duties:

• accepting bookings

• listening to clients problems and resolving them

• receiving cash and issuing out receipts

• checking if float is in place

• reconciliation of receipts

May-December-2009 Tamu Tamu caterers

Duties:

• sell the function catering facilities to different clients

• understanding the client’s needs and try to facilitate to each one of them

• purchasing of materials to be used for all the catering needs

• getting in touch with each client and taking orders

• delivery of the orders to respective clients

• collection of payments and other materials that facilitated the service

April-november-2011 The Manor Hotel Rwanda, Kigali

Restaurant Supervisor

Duties:

• supervise operation within establishment

• receive store and return drinks

• maintain the cellars

• maintain and practice procedures for handling cash

• contribute to the control of food and beverage operations

• maintain cleaning programme in own area

• supervise running of a function or event

• improve service reliability for customers

• contribute to the development of teams and individuals

Dec-2010-april-2011 Swing inn Discotheque/Restaurant

Floor Manager

Duties:

• ensuring that the required profit margins are achieved for each food and beverage item at the end of the month

• purchasing of all materials, both food and drink

• ensuring that quality in relation to the price paid is maintained

• determing portion size to the selling price

• employing staff

• ensuring that all the equipments in the club are functioning properly

• reconciliation and balancing at the end of the day

REFEREES:

Samson Magero

Consultant

Great lakes consultancy

PO Box 431**-*****

Tel: 072*******

Nairobi ’

Josphat Ngali

Principal

International Hotel and Tourism Institute

P.O Box 431**-*****

Nairobi

Tel: 072*-******, 071*******

Immaculate Chepkonga

UNHCR-Branch Office

P.O Box 438**-*****

Nairobi

Tel:+249*********

Contact this candidate