Krystal Mixon a Motivated Worker

Krystal Mixon

***** ********** **

Indio, California 92201

**.******@*****.***

Objective

To obtain a position in a company, utilizing my 8 strong years of Customer Service both verbally and written. Allowing, plenty of room for growth and advancements.

Work Experience

Order Processing/Billing Clerk

2/2008 - 8/2008 X-10 Technologies, Renton, WA

Provide customer service support to accounts. Confirm inventory by giving shipping dates and status to customers. Answering and making inbound, outbound and recovery calls, Processing orders and inquiries. Responding and resolving customer's issues by Email. Batching and Processing orders; Accurately inputting orders into database, daily balancing of batches for accuracy, provided pricing and delivery information, answer any customer questions, regarding prices, quotes, order changes, adjustments or cancellations. Manually getting funds approved and billing orders using customers credit cards, and verifying customer information with banks.

Transportation Security Officer

11/2002 - 10/2007 Department of Homeland Security, Sea-Tac, WA

Providing security and air protection: of air travelers, airports and aircraft. Performed both passenger screening, baggage screening. Screening of property, including the operation of x-ray machines to identify dangerous objects in baggage, cargo and on passengers; and preventing those objects from being transported onto aircraft; Controlling entry and exit points; Lifting bags, boxes and odd shaped items up to 55lbs; Continuously improving own performance through training and development. Communicated with the public, giving direction and responding to inquiries in a professional and courteous manner; Maintaining focus and awareness while working within a stressful environment which included noise from alarms, machinery, and people, distractions, time pressure, disruptive and angry passengers, and requirement to identify and locate potentially life threatening devices and devices intended on creating massive destruction; and Make effective decisions in both crisis and routine situations; Performed all these duties in a courteous and professional manner.

Education

3/2002 - 09/2002 International School of Beauty, Palm Desert, CA

Cosmetology Program

8/2001 - 3/2002 College of the Desert, Palm Desert, CA

Some College Coursework Completed

9/1997 - 6/2001 Rainier Beach High School, Seattle, WA

High School or equivalent

GPA- 3.5Varsity Cheerleader Co. Captain Varsity Soft Ball Team Received student of the semester for Social Science June 2001

Skills

Reliable, self started, and continuously strive to exceed expectations. Good computer, typing, and 10-key skills. Strong; customer service orientation, effective and thorough verbally and written communication skills. Pays attention to details and accuracy, with the willingness to learn, and execute new things. Enjoy working as a team and independently. Have the ability to set priorities, be tactful and patient. Communicate with a wide variety of people, including children; builds relationships easily. Accustomed to; demanding, fast paced, multi-tasked work environment.

References

Available upon request

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