Customer Service / Optometrist Technician

Kristen Morales

**** ** **** **

Fort Worth TX **114

817-***-****

**************@*****.***

CUSTOMER SERVICE REP

Profile

• More than 3 years’ experience in customer service and support with recognized strengths in customer service, problem-solving and trouble-shooting, sales staff support

• Possess solid computer skills

• Knowledge of Microsoft Excel, WordPerfect, Microsoft Word, Salesforce

• A team player, organized, detail oriented, self motivated

Employment

Care N Care

2011- Present

Sales Support, Fort Worth, TX

• Responsible for entering customer data, enter leads, literature packets, and sales appointments

• Gathered, organized and mailed data packets to customers for online enrollment.

• Quickly and effectively help with internal customer inquiries

• Supported staff with setting and planning sales appointments

Luck Optical

2008 -2011

Client Support, Fort Worth, TX

• Welcomed patience, verified required documentation via insurance, verifying acceptance

• Out bound and In Bound support, remind patient of appointments, set follow up appointments

• Maintained high performance for quality and timeliness

• Educated patience on contact lenses and proper insertion

Education

Castleberry ISD- GED

2008

References Furnished Upon Request

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