Customer Service High School

Jermaine W. Darby

************@*****.***

Cell: 720-***-****

**** *. ****** **. # ***

Denver, CO 80014

OBJECTIVE: To obtain a position as a team-player, in a people oriented organization, where I can maximize my experience, enhance my knowledge, and use my acquired skills to benefit the company.

SUMMARY:

• Advanced experience in the customer service field.

• Knowledge in a fast-paced environment with the ability to move to new tasks seamlessly.

• Ambitious and determined to learn new things.

EDUCATION: Overland High School, 2003

Aurora, CO

Graduated with 3.5 G.P.A.

EXPERIENCE:

Embassy Suites, November 2010 to March 2012

• Houseman

• Stock upwards of six linen closets with an assortment of towels, sheets, bath mats, etc, to provide housekeepers with fast and convenient access

• Take calls throughout the day for room deliveries and special requests from guests

• Go on Hilton Honors runs, which consist of delivering amenity baskets to specified rooms

• Responsible for folding linen when laundry department is behind

• Participate in daily meetings to convey department goals

• Meet and exceed preset goals before leaving each day

Noodle’s and Company, August 2010 thru November 2010

• Took phone orders and relayed them to cooks

• Properly cooked meals to correct temperatures for safety

• Followed proper sanitizing techniques

• Brought meals to guests tables

• Handled cash and credit card transactions quickly and accurately

• Responsible for closing duties such as cleaning and stocking for next day’s use

Elitch Gardens, 2010 Season

• Ride Operator

• Checked restraints to guarantee safety of all guests

• Explained and outlined rules and regulations to park guests

• Initiated start of ride and relayed hand signals to co-workers to operate simultaneously

• Informed of all safety procedures and exhibited them in daily operations

• Made guests feel comfortable and most importantly secure when boarding each ride

• Answered frequently asked questions about rides and general park information

• Responsible for keeping guests calm in emergency situations

• Trained on how to correctly handle any park violations

Popeye’s, August 2008 to February 2009

• Crew Member

• Primed Denver Broncos orders every Thursday- upwards of one-hundred and fifty meals at once in a limited time period

• Worked under strict pressure to met time goals for lunch and dinner rushes

• Processed credit card and cash transactions

Wendy’s, October 2006 to May 2007

• Cashier

• Prepared meals in a faced paced environment to meet customer’s needs

• Quickly and accurately took orders while operating register

• Handled money in high volumes and equipped customers with precise change

• Drive Thru Attendant

• Met time goals to assist with customer satisfaction

• Warmly greeted customers to ensure a positive and speedy experience

References available upon request

Contact this candidate