David Brock

DAVID V. BROCK

**** **. ***** ***** · Placentia, CA 92870

Telephone: 714-***-**** · Cellular: 714-***-**** · E-mail: ******@*********.***

SUMMARY OF QUALIFICATIONS

A results-oriented professional with excellent qualifications and background in SALES/MARKETING, CUSTOMER SERVICE, PUBLIC RELATIONS, TRAINING, OPERATIONS and MANAGEMENT. Possess outstanding communication and interpersonal skills. Very resourceful and adaptable. Resolve problems with tact and diplomacy. Motivated and enthusiastic towards customers and co-workers. Exhibit a flexible attitude and perform successfully independently or as part of a cooperative team effort. Present a professional and positive company image at all times.

Key Strengths Include:

Specialize in developing and enhancing profitable long-term relationships.

Deliver quality customer service resulting in extensive repeat/referral business.

Explain complex information in a clear and concise manner.

Successfully coordinate multiple projects/accounts simultaneously.

PROFESSIONAL EXPERIENCE

SERVICE MANAGER · Amarr Garage Doors - Pomona, CA

Managed an account base of 100+ resellers/installation companies and sold both new and replacement products for this $300 million manufacturing/distribution company. Effectively customized products to client specifications with manufacturing facility operations in Kansas. Oversaw daily operational procedures and supervised, trained and motivated a team of 28 personnel.

Interacted with vendors and purchased products to ensure production schedules were met within time and budgetary guidelines. Ordered and maintained items from the corporate manufacturing plant to ensure clients’ requirements were met. Provided technology support and resolved any billing concerns or discrepancies. Instrumental in region growing from $3 million to over $12 million. (1998 to 2008)

ROUTE MANAGER · American Linen - Anaheim, CA

Generated sales of services/products through in-depth cold calling and referral business. Managed a large territory consisting of North Orange County which included clients such as Angel Stadium, Honda Center, Mimi’s Restaurants, Claim Jumper Restaurants, manufacturers, automobile dealers and doctor/dental offices. Interviewed, hired, trained and directed a group of 180 union route drivers in all areas of sales and service. Renewed service rental agreements which included an 80% success rate. (1993 to 1998)

ASSEMBLY MECHANIC/TOOL DESIGNER · McDonnell Douglas - Long Beach, CA

Built aircraft assemblies for final aircraft such as MD-80/90 and C-17. Completed projects within a low tolerance environment and ensured exact and precise production of each product. Implemented production schedules and specification requirements. Designed assembly tools utilized in the location and joining of parts. Operated specialty hand tools and maintained a Security Clearance. (1988 to 1993)

Prior Experience Includes:

BRANCH MANAGER · One Day Paint & Body - Santa Ana, CA

ROUTE SUPERVISOR/OUTSIDE SALES · Country French Bakery - Santa Fe Springs, CA

EDUCATIONAL BACKGROUND

Manufacturing Excellence Certificate · California State University, Fullerton

Computer Skills: Windows XP · Outlook · Word · Excel · Explorer

PowerPoint · CAD/CAM · Internet/E-mail · AutoCAD · Custom Systems

OPEN TO TRAVEL/RELOCATION

REFERENCES: Available upon Request COMPENSATION: Open to Negotiation

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