Craig J. Murrell
Objective I want to find a long-term position within an organization that will allow me to demonstrate my ability to build long-lasting relationships with my customers while experiencing growth within the organization.
Experience 2007-2008 WorkComp Solutions, Inc. Lakeland, FL
Obtained my State of Florida 2-20 General Lines Insurance License #D029677.
Researched lead sources to obtain information regarding prospecting new clients.
Gained experience in cold-calling on potential customers within a territory from Orlando to the Tampa/St. Petersburg area.
2004-2007 HomeQuest Mortgage Group, Inc. Tampa, FL
Oversaw the daily operations of HomeQuest Mortgage Group, Inc.
Managed a sales floor of 62 loan consultants.
Have taken an investment of $74,000 and turned it into a company with over $5 million dollars in assets within the company’s first 36 months.
Implemented new training class methods for maximizing profitability.
Conducted over 30 training classes consisting of 8-24 people per class.
Conducted on-going training to my employees through daily training classes, sales call monitoring, and keeping my employees abreast of on-going changes in the industry through daily objective meetings.
I reported directly to the company’s president on a daily basis to ensure that all objectives have been met.
I have also closed and funded loans on my own through HomeQuest during this time.
2002-2004 Liberty Home Loan Corporation Tampa, FL
Specialized in refinancing of home mortgages and purchases.
Solicited customers through cold-calling (400-700 calls per day) and by marketing through fliers, yard signs, and by establishing relationships with local realtors, appraisers, and home-improvement companies.
Top producer for 14 months out of 7 national stores.
1999–2002 Geico Insurance
Sales Representative/Sales Coach
Took inbound calls and provided customers with the utmost service and satisfaction.
Helped train new sales representatives when needed by monitoring calls for quality assurance and providing feedback to the new sales representatives.
Education 1993–1996 Lakeland High School Lakeland, FL
Accounting, typing, computer skills, and Spanish.
Qualifications Obtained my State of Florida Mortgage Broker License Lic. # 602293
Obtained my State of Florida 2-20 General Lines Insurance License #D029677
Obtained my State of Florida 442 License Limited Customer Service (Auto Insurance-Geico)
Proficient in Calyx (Point), Microsoft Word, Excel, Quicken, and other various computer applications. I have many years of public speaking experience. I have exceptional organizational skills, and a highly-developed system for customer follow-up. Also, I have much experience in the financial industry, along with the ability to read and understand credit reports. As well as, the ability to price the customers regarding their financing.
References Available upon request.