Technician Service
Resume:
Chad A. Carroll
York, SC ****5
OBJECTIVE Challenging position for Business Service Technician where experience
and interpersonal skills will be utilized and expanded upon.
EXPERIENCE
October 2005- Communication System Technician, Black Box Network Services,
Present Knoxville, TN
§ Install, program and troubleshoot Comdial and Norstar systems.
§ Maintain Norstar and Comdial phone systems for state and federal facilities.
§ Respond to various trouble calls from established customers.
South Carolina Transfer:
§ Lead technician assigned to all new and established Walmart, Belk, and Tire and Battery Corporations. Responsible for maintenance, installation, and troubleshooting all of the following but not limited to: telephone systems, all data equipment, fax machines, audio/video equipment, RFID, and wireless access points.
§ Work along side other technicians and company managers to ensure successful completion and operation.
August 2004- Communication System Technician, Kay Sparrow Inc., Vero Beach, FL
October 2005
§ Installed, programmed, and troubleshoot business telephone systems
§ Ran voice and data cable in office buildings
§ Hooked up DSL for customers
August 1999- Regional Switch Technician , Dobson Communications (CellularOne),
August 2004 Youngstown, OH
§ Manage inside plant for 50 regional stores
§ Maintain and repair Meridian 81C (2 remote sites) and Norstar key system
§ Install Nortel Call Pilot for Norstar key systems
§ Total of 500 users which 175 are ACD agents within the call center
§ Program and maintain customer call routing scripts and mail applications for ACD queues
§ Manage and program Meridian Mail for PBX users
§ Assist in installation of Symposium Server and maintain Symposium Database
August 1998- Business Communication System Technician, Sprint Telephone,
August 1999 Lafayette, NJ
§ Maintained and troubleshoot business communication systems
§ Cabled out and programmed PBX and key systems
§ Assisted in installation of column for Meridian 81C. Upgraded Meridian Mail
§ Installed MAT 6
§ Worked on Nortel SL100
December 1996- Telephone Switch Technician, Communications Products Inc.,
August 1998 Indianapolis, IN. (Youngstown Air Reserve Base) Youngstown, OH
§ Contract position
§ Installed and maintained Meridian 1 option 81C telephone switch supporting 1600 users
§ Trained Air Force technicians
§ Programmed Meridian Mail system for 300 users
§ ACHIEVEMENTS: Sole on-site tech for final testing completed ahead of schedule. Supported transition to ISDN with no service loss.
April 1995- Telephone Communication Maintenance, Youngstown Air Reserve
November 1996 Base, Vienna, OH (Temporary Civil Service)
§ Maintained restricted telephone system
§ Installed and repaired all telephone and date lines for 22 buildings
§ Utilized equipment and cable records to locate underground cable
§ Operated WordPerfect, Excel, and Windows software for database/cable records
§ Installed and supported wire/equipment for Local Area Network system
§ ACHIEVEMENTS: Completed training 6 months early. Selected as base tech to support presidential visit in July 1996. Recognized by White Communications Agency and Secret Service for professionalism and technical support.
January 1993- Line Foreman/Splicer, Cablemasters ( Rocky Mountain), Warren, OH
March 1995
§ Line foreman of cable/strand crew.
§ Spliced 540/860 cable, line amplifiers, line extenders, splitters/taps.
§ Troubleshoot cable lines and activated cable system.
§ Installed in-ground power supplies, read blue prints and operated bucket trucks.
July 1988-1992 Field Wireman, United State Marine Corps
§ Extensive training and experience constructing, operating and maintaining wiring networks.
§ Installed, operated, and repaired tactical telephones and switchboards.
§ Laid wire/cable and adjusted equipment for proper operation.
EDUCATION Course 357 – Meridian Mail Applications and Administration
ACD Database Programming & Understanding TCP/IP
Window NT Workstation and NT Server
Nortel Course 263
Course 300-X11 Basic Database Administration
Meridian 1 Options 21E-81C Installation and Maintenance
Symposium Scripting
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