Customer Service Management
Resume:
Tina L. Garcia
Tool, TX 75143 **************@***.***
Qualification Profile
Results-oriented Business Professional with experience in accounting, business administration, customer service, database management, records management, and relationship management.
Comprehensive background in accounting including general ledger activity, accounts receivable, accounts payable and financial reporting.
Proven success management administrative responsibilities including drafting correspondence, fielding customer inquiries, coordinating travel logistics, and preparing various reports.
Streamlining business processes and improving operational efficiency levels.
Tendency to thrive in fast paced business environments while remaining focused on attaining corporate objectives.
Dynamic leadership abilities concerning team initiatives.
Professional Background
Woodforest National Bank
National Bank serving the retail customers November 23, 2009 - Now
Open and Close accounts. Post deposits and withdrawals.
Maintenance accounts.
Williams Insulation
Insulation company for home building companies January 6, 2006 – March 13, 2009
Processed incoming payments received by mail. Researched misapplied payments and made corrections. Balanced general ledger daily. Created summary sheets for payments posted. Invoicing to companies for materials used on jobs.
Job was eliminated due to lost of sales.
Contact: Shelly Peterson 214-***-****
Interlink Couriers, Inc
Courier Company based in Dallas
Accountant Administrator January 2005 – December 2005
Processed incoming payments from venders. Created invoices to send out to venders.
Balanced bank statement. Processed payroll for employees and contracted couriers.
Job eliminated due to lost of contracts.
Contact: Russel Tether, Owner of Interlink Couriers 214-***-**** or 469-***-****
Credit Union of Texas (1981 - 2004)
Accounts Receivable-Item Processing Manager (1985 - 2004)
Research, Mail Room, Wire Transfer Supervisor (1989 - 1995)
Furniture & Fixture / Assets Clerk (1984 - 1989)
Transaction Posting Specialist/Researcher (1983 - 1984)
Accounts Receivable Clerk (1981 - 1983)
Handled accounting functions involving fixed assets including depreciation and amortization. Participated in general ledger activities including account analysis, account reconciliation, and journal preparation. Fielded inquiries form customers. Researched and resolved account discrepancies in a timely manner. Documented credit union information. Facilitated wire transfers for diverse clientele. Coordinated shipping logistics with courier. Balanced Federal Reserve accounts daily.
Supervised and trained 6 employees in daily job responsibilities.
Managed all aspects of account receivable including managing collection functions, processing deposits, and developing aging reports.
Led all aspects of accounts payable processes including general ledger coding, check runs, report generation, and vendor relationship management.
Contributed to increasing customer retention levels within a saturated market.
Provided exceptional level of support concerning business administration responsibilities.
Played a key role in relocating 2 branch offices.
Purchased the Endpoint Exchange software and ensured compliance with Check 21 Law.
Improved productivity levels by introducing a new program for processing leasing company’s payments.
Computer Skills
Microsoft Word, Microsoft Excel, Advanced Financial Solutions, Endpoint Exchange/Check 21,
TWS, Ultrafis, Windows and Shaw, Mappoint, Quickbooks Pro 2004
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