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Customer Service Maintenance

Location:
Chicago, IL, 60641
Salary:
open
Posted:
August 27, 2012

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Resume:

DANIEL COLON

**** **** ******** ****** *******, IL 60641

312-***-**** 312-***-**** k771vk@r.postjobfree.com

AUTOMOTIVE TECHNICIAN / MECHANIC

Highly skilled and dependable with hands-on experience and excellent training to perform service, diagnostics, and repairs on domestic automobiles and trucks.

Contribute to repeat and referral business through strong problem-solving skills and commitment to top-quality workmanship and excellent customer service.

Encourage leadership to increase repair accuracy, minimize lost time, and ensure safety compliance. Participate in continuous training and professional development activities to maintain current knowledge of rapidly advancing automotive technologies.

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EDUCATION, COMPUTER & CERTIFICATION SKILLS

Associate of Applied Science (AAS) – Automotive Technology (2012)

Lincoln College of Technology, Melrose Park, Illinois

CDL License– (2012)

Wolf Driving School, Schaumburg, IL

Diploma – Auto Repair Technician (2001)

Harcourt Learning Direct Center for Degree Studies, Scranton Pennsylvania

Diploma – Automotive Technology (1999)

Lincoln College of Technology, Melrose Park, Illinois

Automotive Service Excellence (ASE)

A1, A3, A5, A6 Refrigeration, Recycling and Recovery – ESCO Section 609

Microsoft Word/Outlook Safari/Pages Excel

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PROFESSIONAL EXPERIENCE

Donlen Corporation, Northbrook, Illinois 2005-2011

Truck Fleet Maintenance Advisor

Possess mechanical knowledge to answer between 75-100 driver calls per day pertaining to a variety of questions regarding their company vehicle and programs they are enrolled in. Contact drivers by phone or e-mail to gather missing information. Process “out of estimate” invoices insuring that all work performed is approved and reconciled with clients and management personnel. Establish and maintain service vendor relationships. Update customer files with vehicle maintenance histories to expedite future work.

DANIEL COLON Page 2

ServiceAir Globe Ground, Rosemont, Illinois 2004-2005

GSE Journeyman Mechanic

Provide preventative maintenance and emergent repair services for fleet trucks. Diagnose and repair vehicles from light to heavy duty trucks and aircraft cargo loaders. Ensure quality of repairs and service performed to minimize downtime. Hold mechanical, electrical, and hydraulic experience. Work with senior personnel on diagnosis and repair of major issues. Dominate basic shop safety rules and procedures.

Air Wisconsin Airlines, Corp., Appleton, Wisconsin 2004-2004

(Subsidiary of United Airlines)

GSE Journeyman Mechanic

Provide preventative maintenance and emergent repair services for fleet trucks. Diagnose and repair vehicles from light to heavy sized conventional and special use of industrial equipment. Ensure quality of repairs and service performed to minimize downtime. Adhere to scheduled maintenance parameters to enhance fleet performance. Work with senior personnel on diagnosis and repair of major issues.

U-Haul, Chicago, Illinois 2003-2004

Fleet Mechanic

Diagnose source of general mechanical and drivability problems to repair and/or replace parts and assemblies of U-Haul trucks. Perform a variety of repairs or replacements which include, but are not limited to, cooling systems, suspensions, electrical system, and engine performance.

Aon Services Corp., Chicago, Illinois 1999-2003

Mechanical Claims Adjustor

Interact with clients and service representatives via telephone regarding warranty claims. Review insurance contracts and covenants to approve/deny claims. Experience in warranty extension coverage services.

Sears Roebuck & Co., Chicago, Illinois 1998-1999

Tire & Battery Technician

Install batteries and check electrical systems. Install and perform tire maintenance following established processes and procedures. Install parts which include shock absorbers and exhaust systems. Maintain service department, per housekeeping and safety standards, provide a safe and clean working environment.



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