Customer Service Manager

Sahar Salem **** Glendale

Philadelphia PA, *****

U.S. Tel: 201-***-****

Iraqi Tel: 078*-***-****

E-mail: **********@*****.***

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ARABIC TRANSLATOR OF MIDDLE EASTERN AND PERSIAN GULF DIALECTS

Objective:

A position that will enable me to use my strong organizational skills, educational background, and ability to work well with people while maximizing my skills in a secure position with a well established organization leading to a lasting relationship.

Experience:

GLS/ L-3 Communications October 2010- Present

Linguists Reston, VA 20191

• Advisory capacity with the Department of Defense supporting the US Military in Baghdad Iraq.

• Regularly translate Secrete and Unclassified documents from Arabic to English and from English to Arabic-(official letters, Story Board, STREPs, Media for J9, Power point slides, Excel documents, etc.) within a specified time frame that doesn’t exceed 24 hours depending on the length of the job.

• Regularly Translate secret letters and training presentation for the USF-I DCGO in Al-Faw Palace in Baghdad, from Arabic to English and from English to Arabic.

• Presently working side by side with the USF-I on many missions translating and interrupting verbal meetings and one on one meetings between USF-I leaders and their counterparts within the MOD and IGFC, in additions to, updating them about any necessary, cultural, political and current matters and issues.

• Translating, documenting and reporting any urgent and critical news to the JOC J-9 and the JOC CHOPS.

• Constantly staying up to date with current Iraqi news, events, and holidays.

• Responsible on a daily basis for answering a sensitive tip line to help recover missing US citizens (Army and Civilians) in Iraq.

• Regularly work with J-9 Media translating a series of verbal and written classes in media at the IGFC to help train, advise and assist the Iraqi Army on how to best conduct media photography, interviews and video.

• Arrange meetings for the Deputy of J33 with the GOI (Ministry of Interior, Ministry of Justice & Ministry of Human Rights) for KLE (Key Leader Engagements), and attended meetings to facilitate interpretations, in addition to documenting important notes.

• Making sure while translating or interpreting conversations to maintain the integrity and meaning of the material while having a sense of thorough understanding of translation strategies and directives.

• Supported the USF-I missions by coordinating and translating meetings and socials in various parts of Baghdad and provided cultural standpoints and insight on Iraq's historical, geopolitical development.

• Ready upon request for any missions and willing to travel and work on constant missions throughout Iraq and where ever the mission requires.

The Men’s Wearhouse April 2003- September 2010

Assistant Manager Edgewater, NJ 07020

• Worked at five different Men’s Wearhouse locations in three different states and supervised three $3.5+ M dollar stores in PA, NY, and NJ.

• Supervised the $500,000+ rental division for the $3.9 M Staten Island, NY branch of Men’s Wearhouse/MW Tux, the nation’s largest retailer of men’s clothing and formal wear.

• Trained employees on all aspects of the Post of Sale system and all Tuxedo Rental Operations.

• Designed, implemented, and monitored inventory criteria. Received corporate accommodation for the successful coordination and analysis of the semi-annual physical inventory accounting of over approximately 10,000 units of men’s clothing and furnishings.

• Established UPS and FedEx computerized shipping procedures for inter branch inventory transfers among 1500 nationwide branch stores

• Responsible for retail store opening and closing, bank deposits, and cash drawer reconciliation.

• Repair any issues within the Cisco network.

• Responsible for driving business and maintaining top quality customer service.

• Received many award among them: Top Management Team 2008, Top Sales Team 2006, Top Store Team2005, and Top Customer Service Store Team-2003.

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Volunteer work:

August 2005- May 2008

• Coordinated the Rosemont College Darfur relief effort and raised the highest amount of relief ever encountered at Rosemont College.

• Coordinated classes with Villanova College tutoring/teaching Arabic while coordinating cultural activities to help students get a better understanding of the language and historic cultural complex customs and traditions.

• Translated court verbal hearings for the Philadelphia immigration office.

Education

Rosemont College May 2008

Bachelor of Political Science Rosemont, Pa 19010

Qualifications & skills:

• United States Citizen

• Interim Secret Clearance holder

• 10+ years of experience with fluency in speaking, reading, and writing Arabic & English at a college or professional level

• Studied of broad for 10+ years in the Middle East which gave me the ability to speak multiple Arabic dialects, which helped me gain a sense of familiarity with the Arab people, cultural/political/economic issues, paying a great deal of attention to the tense political atmosphere of the Middle East

• Over three years of professional simultaneous interpretation and translations.

• Team player with 4+ years of management and leadership experience.

• Proven excellent problem solving skills and an ability to multi-task in adverse environments. Proficient in Microsoft Word typing, Excel, Power Point, Access, Outlook in both the Arabic and English languages

• A professional level of expertise in using various technology tools including the Internet, databases, email and MS office

• Intensely researched Iraqi and middle eastern political and religious affairs in depth at Rosemont College

Contact this candidate