Database Developer / IT Technician

Chad R. Torgerson

Phone: 815-***-****

E-mail: ***********@*****.***

*** ********** **, **** *

Crystal Lake, IL 60014

Objective

To use my skills in the electronics and information technology fields in a position that is both challenging and rewarding with the potential for advancement towards server, networking, and database technologies.

Qualifications

 Proven leadership ability through the military and other management positions, including current position

 A background in troubleshooting everything from missile systems to computers, servers, and networks

 A thorough understanding of business processes, budgets, and other functions that help a company run smoothly and stay profitable

 Integrity is not something to strive for, but a word to live by

Work History

2008 to Present, Faxitron X-Ray, LLC, Lincolnshire, IL Manufacturing Supervisor (2009 to Present)

Promoted ahead of peers because of leadership background. Responsible for the day-to-day operations of the manufacturing department, which includes building both x-ray systems and the computers to go with them. Assisted in the maintenance of the company internal IT infrastructure. Managed the repair of x-ray systems and the proprietary computer software and hardware.

The position also functioned as the Quality Control Technician, inspecting the functionality of each system that was produced. This included creating metrics to track the quality of the product using Excel and Access. Designed a custom database to manage the manufacturing process using Microsoft SQL Server. Developed metrics for tracking cycle times and improving efficiency. During product upgrades, regression testing was performed to ensure the product still functioned normally.

Service Technician (2008 to 2009)

Demonstrated the ability to learn new tasks, maintained a positive attitude, and made the sacrifices necessary to get the job done. Responsibilities include maintaining all of Faxitron’s products, including the personal computers, maintaining positive relationships with customers, and helping manage the daily operations of the service department. Jobs were tracked using customer relationship management software.

2007 to 2008, Shelter Insurance Companies, Lake In The Hills, IL Insurance Agent

As an agent, the job role included the managing of all facets of the business. This included relationships with vendors, community agencies, and the corporate management. The office space was self-managed and controlled. Sales were forecasted to develop a monthly budget.

Certifications

 CompTIA A+ Certified IT Technician

 CompTIA Network+

 Certified Pursuing MCTS in SQL Server and Windows Server

Related Skills

 Able to manage Active Directory in a Windows Server 2008 environment

 Expert in the installation and configuration of Microsoft Office products to manage office operations

 Knowledgeable of Database Management Systems, including Microsoft SQL Server

 Proficient in the maintenance of multiple versions of the Windows Operating system, including as a beta tester for the Windows 7 Operating System

 Knowledgeable of the installation and maintenance of networks, including TCP/IP protocols +Studying Cisco hardware and the appropriate interfaces

 Able to install, maintain, and troubleshoot both hardware and software of personal computers

Education

2008 to 2009, William Rainey Harper College, Palatine, IL

Associate of Applied Science in Computer Information Systems

 Classes include general education, computer-related, and business-focused classes

 Finished with a 3.94 GPA

 Member of the Phi Theta Kappa International Honor Society

 Graduated December 12, 2009

2009 to 2011, Franklin University, Columbus, OH

Pursuing Bachelor of Science in Information Technology

 Considering a minor in either Management or Project Management

 Taking courses to prepare for graduate-level courses at the University of Illinois

 Expected graduation date of June 2011

Military History

1999 to 2005, Staff Sergeant (E-6), United States Army

As Headquarters Platoon Sergeant, the role was as the primary Non-Commissioned Officer in charge of managing the daily operations of the PATRIOT Missile Battery of approximately 85 soldiers. This included the long-term and short-term planning of training, projects, and overall logistics of the unit. Also, as the Platoon Sergeant, coordinated the daily activities of the Headquarters Platoon itself, which consisted of the office, maintenance, supply, and command personnel. Prior to being promoted to Platoon Sergeant, primary role was as the System Maintenance Section Chief. As Section Chief, the primary duties were in the preventative maintenance, repair, and support of $42 million worth of PATRIOT Missile equipment.

Military Awards

Army Commendation Medal (2), Army Achievement Medal (5), Good Conduct Medal (2), Global War on Terrorism Service/Expeditionary Medals, Outstanding Volunteer Service Medal, Battalion NCO of the Quarter

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