Engineer Manager
Resume:
Robert L. Fisher
***** ******** *******, **. *****
********@*******.***
Objectives
To obtain a Network Engineering opportunity: Utilizing my diverse skill set, education and experience I aspire to secure a position within the challenging and high paced routing, switching and multi-vendor oriented environments. I have supported routing and switching networks consisting of over 2000 models of Cisco Distribution, Core and Edge devices. As well, I am experienced in the areas of LAN/WAN/MAN & Wireless circuit troubleshooting, implementation, configuration and support.
Education
• United Electronics Institute - Certification Electronic Technician
R.E.T.S Electronics - Certification Specialized Electronics.
Control Data Institute - Certification Computer Technology
Wayne County Community College
Experience
T.E.K Systems Network Engineer September 2006 – Present
Contractor AT&T
Tier I/Tier II - Data Service Engineer responsible for reactively/proactively monitoring customer data networks to provide fault isolation and remote troubleshooting;
Act as a front-line interface to customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers.
Proactively/Reactively troubleshoot and diagnose problems on proprietary IP networks.
Interact with Carriers and Customers to report events and/or resolution of events.
Participate in tracking and prioritization of ticket-handling, including inter-shift turnover.
Trained users in N.O.C.C applications and system fundamentals.
Write basic/proprietary documentation.
Developed various electronic process tools/documents.
Possess excellent communication skills and understanding of prioritizing escalation events.
Follow instructions well - both written and verbal.
MAC – Move, Add & Change Forms – Modified Configuration files for Routers 1700, 2600, 2800, 3600, 4000, 6509, 7200 & 7600.
• Intermediate knowledge of Cisco routers, commands and troubleshooting.
• Advanced understanding of LAN and WAN systems.
• Intermediate understanding of Cisco, Unity Call Manager and VoIP systems.
• Strong inter-personal and communication skills.
• Seamless ability to explain simple procedures in writing or verbally.
• Strong phone & customer service skills.
Fundamental knowledge of security practices & technology.
VIA Information Tools August 2005 - 2006
Contractor Hewlett Packard
NT Administrator
Provide Windows support for Windows 2003 server and Windows 2000 server support for multiple Domains in Auto Desk, Tyco, Ryder, and Hewlett Packard.
Added Users to Domains and Groups, using a portion of Active Directory.
Investigated and troubleshoot OVPA OVO Agents running on Servers.
Monitor servers for CPU Utilization, CPU Load, Memory Allocation, and Services on Servers.
Support network operations through documentation, reporting and training.
Troubleshoot technical issues and provided user support.
Worked with customers, vendors and other teams to resolve complex network issues in a timely fashion.
Worked within systems and project teams, develops project plans, reports on projects status.
Willingness to participate in non-standard working time models (e.g. shift work).
Evaluate, roll-out and train on new technology based products.
VIA Information Tools January 2003 August 2005
Contractor Hewlett Packard
WAN/LAN Engineer
Provided First and Second level Break/Fix operation for Multiple Customers including Ford, Ford Credit, Pennzoil, Lego, Lear, Firemans Fund, Aramark, Borden and Hewlett Packard, among many others.
Troubleshot and fixed problems with Frame Relay Networks, ATM Networks, Point to Point Networks, Voice, Video, and Data Networks.
Managed all Cisco Equipment (ie. Cisco Routers 2600/3600/6500 series, Cisco Catalyst Switches 1900/2900 series, Cisco IGX 8400 series, and Cisco Content Switch Modules), Nortel Networks Baystack Switches, and all other WAN/LAN routers and switches for the HP customers.
Worked with vendors (AT&T, MCI, SBC, Qwest, British Telecom, and Telephonica) to resolve issues with Frame Relay, ATM, Dial-backup, T1, T3, E1, E3 and OC-3 Circuits.
Identified Spanning-Tree loops, VLAN Trunking, Access Lists, FDDI, Ethernet, Token Ring, Voice, Video, and Data problems.
Maintained 99.9% availability of networks with redundancy (i.e. ISDN, or dual circuits) to customer sites.
Used MS Office Suites, HP Open View Network Node Manager, HP Service Desk, Remedy, Clarify, Tivoli NetView, Checkpoint Firewall, Unix VI editor, Reflections X, among many other programs.
Troubleshot SNA problems related to IBM front end processors with datacenter and remote customers, and trunks through Cisco CIP Routers.
SHAR House
Self Help Addiction Rehabilitation March 1999- December 2002
NT Administrator
Installed, implemented, and administered Windows NT 4.0 Network for 200 users via Main Office and 3 Satellite locations.
Implemented Disaster Recovery plans.
Year 2000 compliance issues.
Support and repair computers and peripherals, including software installs.
Also responsible for Employee training.
EDS
Electronic Data Systems May 1986 March 1999
Systems Administrator Team Lead
Installed, implemented, and administered a Novell Netware 3.12 and Novell Netware 4.11 Networks.
Configured Laptops, PC printers, and Cisco Routers to be installed in GMAC Branch Offices.
Wrote technical manuals for experienced/inexperienced users to install and use software.
Handled Netware IP, DHCP, and Year 2000 compliance issues.
Migrated computer systems to new software programs.
ARC serve backups for Windows NT 4.0 servers.
Skills
• Languages/Tools: MS Office Suites, Corel Office Suites, Norton Antivirus, McAfee Antivirus, Reflections X, SNA, Lotus Notes, HP Open View Network Node Manager, HP Service Desk, Remedy, Clarify, Tivoli NetView, Adobe Photoshop, and Checkpoint Firewall.
Environments:
Windows 2000/2003 servers and workstations, Windows XP, Novell Netware 4.11, Unix VI editor, Cisco Routers, Cisco Catalyst Switches, Cisco Content Switch Modules, Cisco IOS, Cisco Routing, Cisco CIP Routers, Cisco IGX, Cisco Pix Firewall, Nokia Firewall, Adtran Dial-Backup devices, Access Lists, WAN/LAN, SNA, TCP/IP, SNMP, Frame Relay Networks, ATM Networks, Point to Point Networks, ISDN, FDDI, Ethernet, Token Ring, VLAN, DNS, DHCP, VTAM, Wireless, Voice, Video, and Data Networks.
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