IT Analyst
Resume:
SYLVIE NORDSON
South San Francisco, CA 94080
Cell 650-***-****
Home 650-***-****
*************@*****.***
Analyst who provides support in process improvement, change management, customer service, and promoting health, wellness, and safety. Strong skills involving collaboration, creative problem solving, task organization and planning, attention to detail, and maintaining quality standards.
PACIFIC GAS AND ELECTRIC COMPANY
IT Asset Management Analyst 2006 – 2011
Providing analytical support to improve the quality and consistency of Information Technology related procurement activities. Collaborating with internal and external clients across multiple lines of business and systems. The projects and initiatives entails research, data analysis, scope, objectives, requirements, outreach to stakeholders, work flow process, defined roles and responsibilities, implementation, training, manage new processes, metrics, and reporting.
• Consolidated, streamlined, and implemented the IT invoice process, IT contract management, and IT contract data management.
• Defined stakeholders, established work flow processes, defined Roles and Responsibilities, provided training and support, maintained and managed data reporting, and created user toolkit.
• Consolidated IT contracts to one source for IT cost management and report capabilities.
• Researched best practices and data to ensure effective and efficient business practices.
• Performed quality assurance, checked for internal controls, and audited data to ensure Sarbanes Oxley compliance.
IT Asset Management Analyst (rotational) 2006
Working with IT teams to pro-actively develop purchasing strategies, deployment plans, operating plans, maintenance plans, and retirement plans, which optimize the value of the hardware inventory through the entire asset life-cycle.
• Analyzed the data and how it can be used to improve hardware planning, usage, and save costs.
• Evaluated the processes used to manage hardware inventory and status reporting.
• Collaborated with IT analysts, specialists, and team leads to develop procedures to store, distribute and report on hardware inventory.
Computer Client Support Analyst 1995 – 2005
Providing customer service on technology issues, products and services and system status to 25,000 employees and consultants.
• Compiled and analyzed data on identified problems, using multiple reference sources; determined problem severity/priority/complexity, with special attention to problems impacting multiple departments.
• Provided customer service on technology issues, products and services, and system status.
• Logged problems and solutions to company database and for documentation to clients.
• Trained and provided mentor support to other personnel on problem resolution and daily operating procedures.
Wellness Ambassador and Grassroots Safety Team Member 2005 - 2011
The Wellness Program at PG&E, a broad-based collaborative corporate initiative, assists its employees and their families improve their health through education and programs designed to facilitate health and well-being.
• Promoted Wellness Program and Wellness Initiative via events and communication.
• Promoted healthy food choices in the company.
• Increased employee participation on the Wellness Program throughout the year.
• Deployed office ergonomic suite software for IT departments.
• Promoted the culture of health, wellness, and safety.
• Promoted awareness of office ergonomics.
EDUCATION/PROFESSIONAL TRAINING:
A.A. Business Administration, San Francisco City College
Word, Excel, PowerPoint, SharePoint Administration, SAP
Leadership Training, Time Management Training, Crucial Conversation Training, Culture
Change Management Training
AWARDS
Wellness Ambassador Excellence Award Wellness Ambassador
Grassroots Safety Team Award Ben Bissell Video Tapes Project
Sibley Safety Award 5 year – Department participant
Performance Recognition Award Virus Recovery
Performance Recognition Award Virus Information Project
Performance Recognition Award Safety, Health, and Wellness Awareness
Performance Recognition Award 7 Habits of Highly Effective People Training
Performance Recognition Award Fitness Program
Performance Recognition Award Business Trends Report
Performance Recognition Award (Team) New Homes Study
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