Registered Nurse

Donna Marie Dorsey

*** ******* ******

Calumet City, Illinois 60409

Email: *********@*****.***

WORK EXPERIENCE

Hyde Park Convalescent Hospital Los Angeles, California

RN Supervisor 03/2006 to Present

Responsible for supervision of L.V.N. and C.N.A. staff. Responsible for training staff on policy and procedures, scheduling work assignments, coordinating therapies, treatments and appointments.

Other duties: completion of reports, monthly recaps, admissions and transfers.

Sur-Med Incorporated Los Angeles, California

Medical Assistant 06/2003 to 03/2006

Medical billing assistant with front and back office responsibilities. Assisted with minor surgical procedures. Other duties: Appeals and claim follow-up, EKG’s, Injections, Phlebotomy, Insurance verifications and authorizations.

UniCare Insurance Company Chicago, Illinois

Customer Care Associate 02/2001 to 08/2002

Resolved claim and membership issues for providers, subscribers and brokers. Other duties: verified member eligibility and quoted benefit information, assisted with research projects and monthly reporting.

Schwab Rehabilitation Hospital Chicago, Illinois

Financial Counselor 06/2000 to 02/2001

Processed third party payer insurance verifications, which included Medicare, Medicaid, Blue Cross and other commercial payers. Assigned patient beds, coordinated information with Clinical Intake staff. Informed patient of financial options and obtained all necessary signatures. Updated hospital information, maintained discharge logs and reports.

BlueCross BlueShield of Illinois Chicago, Illinois

Health Service Assistant 11/1997 to 06/2000

Liaison for BlueChoice Network Providers. Resolved problems involving claim and membership issues for providers, members, and management. Trained providers and their staff members on policy and procedures. Assisted with Continuous Quality Improvement projects.

Pediatrics and Orthodontics Oak Park, Illinois

Business Coordinator 07/1995 to 07/1997

Scheduled appointments. Verified insurance coverage. Prepared dental billing to third party payers.

Other duties: Front office staff training, computer backups and set-up payment plans.

SKILLS

IV & Phlebotomy Certification. Microsoft Access, Excel, Word, PowerPoint, Medisoft, Paradox, Dbase IV, Bluechip Florida Shared System, NMS, Meditech, Omnitrac Systems.

EDUCATION

• 2008 ADN, RN Program LA Trade Technical College, Los Angeles, CA

• 2005 Diploma, LVN Program LAUSD, Los Angeles, CA

• 1979 B.S. Biology, Roosevelt University, Chicago, IL

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