Customer Service Management
Resume:
David P. Monteith
Philadelphia, PA 19152
**************@*****.***
OBJECTIVE
Relocating to Harrisburg, PA and seeking careers in logistics, supervisory customer service, retail management, or other general business opportunities.
STRENGTHS
Exceptional time management, effective communicator, willingness to always go above and beyond what is required or expected, fast and efficient learner, and the personification of a team player.
EXPERIENCE
INTERNAL REVENUE SERVICE - DEPARTMENT OF TREASURY - Philadelphia, PA
TAX EXAMINING/BANKRUPTCY TECHNICIAN ( 2011-Present)
Timely and accurately work daily and weekly bankruptcy status reports. Closely monitor the federal government with respect to violating debtor’s rights to an automatic stay. Release levies and liens, refund specific credits and payments, and determine dischargeability for eligible debtors. Consistently given extra responsibilities by management and entrusted with leading the unit in management’s absence.
MERCK PHARMACEUTICALS - TELERX - Lansdale, PA
CUSTOMER ACCOUNT REPRESENTATIVE (2010-2011)
Responsible for the order management, accounts payable, problem resolution, and customer service of specified accounts within Merck & Co. Gained valuable experience using SAP database/order management system.
TARGET - Pittsburgh, PA
RECEIVING/REVERSE LOGISTICS SPECIALIST (2008-2010)
Fully revived a struggling work center through office reorganization, effective problem resolution, and the changing of a previously accepted culture. Minimized shortage, supervised all dock activity, and ensured vendors were checked-in and communicated with timely and professionally.
EDUCATION
DUQUESNE UNIVERSITY - Pittsburgh PA
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (2003-2007)
Triple Concentration Sports Marketing, Marketing, Legal Studies
Activities: Freshman Orientation, Student Advisory Committee, DU Big Brother/Big Sister Program, Hosted a Sports Talk Radio Show.
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