Service Quality

Wilda X. Loza _______________________________________________________________________

**** ********* ****** ***** ***** FL 33141 ~ 305-***-**** email: ******@***.***

OBJECTIVE

Seeking employment within your organization where my skill set and experiences will be utilized allowing for growth and advancing opportunities

SUMMARY

Manage and measure performance of all hourly associates in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards. Maintain complete knowledge of: all liquor brands, beers and non-alcoholic selections, glassware and garnishes, all bar menu items, preparation method/time, ingredients, portion sizes, presentation and prices. Monitor and maintain cleanliness, sanitation and organization of beverage work areas. Proficient in MS Office, Red Rock, Info Genesis, Micros and Addaco. Exceptional Communication skills, Bilingual in English & Spanish. Well organized, punctual, resourceful, self-motivated Able to handle multitude of details at once, under pressure while working well as a team member or independently. Can be counted on to get the job done without supervision ensuring event runs smoothly from beginning to end . Courteous and prompt while giving superior quality service even in a “pressure filled environment”. Recognized for my ability to remain calm and collective in assisting irate customers or staff. Selected to train new hires because of great leadership abilities and communication skills. Oversee and collaborate in daily, weekly, and monthly sales goals ensuring to meet all deadlines. Collectively assist with the financials and overall success of Banquet Department.

EMPLOYMENT HISTORY

Fontainebleau Miami Beach

Miami Beach, FL

Banquet Beverage Captain

11 / 2008 - Present

Lead in Opening Team - Oversee and carry out all beverage event services throughout the hotel to include food service, coffee breaks, cash bars and banquet bars. Supply team members with appropriate information and tools during pre-shift meetings while distributing all required beverage pars to support scheduled events.

Loews Miami Beach Hotel

Miami Beach, FL

Food & Beverage Supervisor / Captain

12 / 1998 - 11 / 2008

Provide high quality service for special social & corporate events Foresee bar tending, food service, coffee breaks, cash bars Elected as employee of the month Awarded: Star Trainer.

Attended various hospitality courses:

• Food handling

• Empowerment

• Value Diversity

Westin Diplomat Resort / Hotel

Hallandale, FL

Banquets / Food & Beverage

11 / 2003 - 11 / 2008

Consistently provide high quality service for special & corporate events Bartending, Cashier, Server, Buffet Attendant Setup, Coffee Breaks

REFERENCES

Available upon request at interview

Contact this candidate