Administrative Assistant

JESSICA RYNNING

**** ******* ****, ********, **. 30548

Cell: 404-***-**** ▪ ********@*******.***

ADMINISTRATIVE ASSISTANT

PROFESSIONAL PROFILE

Diverse professional background with 20 years of experience in franchise administration, portfolio management, business accounting, operations, and administrative management for both start-up and established service and finance companies. A goal oriented team player with excellent interpersonal skills, attention to detail, and follow-through skills.

GENERAL BUSINESS & MANAGEMENT QUALIFICATIONS

■ Franchise Administration ■ Portfolio Management

■ Franchise File Audit Experience ■ Strong Relationship Skills

PROFESSIONAL EXPERIENCE

Ellianos Coffee Company – Lake City, FL. January 2007 to May 2008

DIRECTOR OF FRANCHISE ADMINISTRATION

Drafted development and franchise agreements and related documents, which included, transfers, assignments, terminations, comfort agreements, renewal documents, and amendments. Worked closely with outside counsel, and the business department within the company. Interacted and communicated with franchisees and franchise developers on a regular basis. Participated and organized the New Franchisee Orientation Program (NFOP). Assisted in the resolution of business issues between the company, franchise developers and franchisees. Performed all administrative duties associated with the preparation and execution of the above franchise and development related documents. Conducted research of existing legal files for internal and external clients as needed. Developed and maintained an organized filing system for all legal files. Established electronic fiiling system for both franchise and development files on company server. Filed trademarks for both domestic and international. Answered company phone and directed all calls. Handled incoming and outgoing mail. Maintained office supplies and repairs for office equipment.

Church’s Chicken – Atlanta, GA October 2005 to November 2006

FRANCHISE FILE AUDITOR (Contract)

Audited 1,500+ domestic and international franchise contract and development files to verify royalty rates, contract expiration dates, and the number of franchise units pending development. Created Excel spreadsheets listing the results of all audited data, and worked with both domestic and international operations and support personnel to confirm data integrity for reporting to company Controller. Served as temporary franchise administrator until position was filled. Served as franchise transfer administrator while employee was on vacation.

AFC Enterprises, Inc. – Atlanta, GA July 2004 to February 2005

FRANCHISE ADMINISTRATION & AUDITING (Contract)

Assisted in auditing and organizing 4000+ domestic and international franchise contract and real estate files of four company owned brands. Worked with Franchise manager to identify franchise contracts due for renewal. Assisted Franchise Manager in preparation and mailing of franchise contract documents. Created files for new franchise, development, and real estate contract documents. Audited and corrected files to comply with Franchise laws by recognizing which, if any documents were lacking in each Franchisee’s files. Created Excel spreadsheets on all development, franchise, and real estate files. Acted as assistant administrator to Real Estate attorney by typing confidential dictations and copying them to disk. Organized files for tracking of blueprints and other pertinent information necessary for the sale of three subsidiary brands.

OneSource Franchise Systems, Inc. – Atlanta, GA May 2001 to April 2002

FRANCHISE COORDINATOR

Assisted national franchise manager with various administrative and financial tasks, including franchise contract preparation, coordinating franchisee training programs, review of monthly P&Ls, preparation and update of customer and franchisee rosters. Worked as volunteer temporary replacement for franchise development coordinato(on vacation) handling customer complaints, assembly of franchisee equipment packages, and preparation of monthly franchisee payment forms.

The CIT Group – Atlanta, GA May 2000 to April 2001

PORTFOLIO MANAGER

Managed 1500+ national accounts in a $10M portfolio of customers for a commercial equipment lending company. Broad scope of responsibility included daily contract and price negotiations with customers on heavy commercial and office equipment. Also responsible for collections calls, tracking of payments through accounting systems, and updating of account status and performance in mainframe systems. Worked with legal department on various actions, including foreclosure proceedings and contract re-negotiations with customers.

ASI Sign Systems, Inc. – Norcross, GA March 2000 to May 2000

ADMINISTRATIVE ASSISTANT TO THE PRESIDENT

Responsible for all executive division administration and meeting planning, managing service schedules, supervision of reception and administrative staff, and managed customer mail out re-order program. Managed collections staff and resolved related issues with extensive customer base. Coordinated and hosted Corporate level planning meetings and customer visits.

Armor Alarms, Inc.– Norcross, GA December 1998 to February 2000

ADMINISTRATIVE ASSISTANT TO THE PRESIDENT/OFFICE MANAGER

Responsible for all financial reports and transactions in payables and receivables. Coordinated service worker schedules, processed invoice billing and reconciliation, payroll, and conducted extensive financial audit for 5-year company history. Also responsible for fielding all customer requests and complaints, as well as tracking follow-through actions to customer satisfaction.

Palm Coast Pest Control – W. Palm Beach, FL 1982 to 1990

VICE PRESIDENT / CO –OWNER

Launched new pest control company from the ground floor up. Developed and started marketing campaign, conducted sales presentations to commercial and residential customers, prepared bids and service contracts, conducted quality control and follow-up scheduling. Supervised subcontractor performance against contract specifications to ensure customer satisfaction. Increased sales from start up to a base of 650 customers with revenues of $250,000 annually, operating company part time as working mother (30 hours per week) until sale of company.

EDUCATION

COLUMBIA INTERNATIONAL UNIVERISTY ▪ Columbia, SC ▪ Bachelor of Science, Ed

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