Customer Service Quality Control

212-***-**** ******@*****.***

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Qualifications: Richard Lusardi has worked in many different establishments as well as in a variety of positions. He was the owner and sole operator of Alma33, an Argentine restaurant in Greenwich Village in New York, NY, opened in September 2010. He enjoys all the required qualifications and has knowledge essential to running a restaurant. Richard possesses all the necessary health certificates required by the city of New York. He is also qualified in Responsible Beverage Service.

Professional Experience:

Park Bar, New York, NY 2002-2007

● Held a management position where he hired, trained, motivated, supervised, evaluated, scheduled, and terminated employees.

● Oversaw inventory control, ordering, food sanitation and quality control of food products.

● Maintained excellent customer service by stressing: "the customer comes first", in all weekly employee meetings.

Craft, New York, NY 2001-2002

● Part of the opening team for Tom Collichio

● Captain/Bartender

Windows on the World, New York, NY 1999-2001

● Certified as a sommelier under Kevin Zraly

Beacon Restaurant, New York, NY 1999-2001

● Captain/Bartender

● Cellar master

Rare Hospitalities, Ft. Lauderdale, FL 1996-1998

● Corporate Trainer for Longhorn Steakhouse- Bartender

● Was part of the opening team for eight of their restaurants in the South Florida area.

Liquid Nightclub, South Beach, Fl 1995-1996

● High Volume bartender

● Individual sales that exceeded 5K a shift

Williams Island, Aventura, Fl 1994-1996

● A Five Diamond Property

● Building greeter and Valet supervisor

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