Medical Customer Service

Karyn Marie Cox

**** ********* ****

Apt A-*

Ypsilanti Mi 48197

734-***-****

******@*****.***

Objective: Seeking a position in an office environment that will enable me to use my strong secretarial skills and organizational abilities.

Professional Experience

• Healthport, Detroit Medical Center, ROI Specialist, May 2004 to November 2010

• Dr. Mark Klein D.P.M., Ann arbor Michigan, Medical Office Assistant, January 2003 to May 2004

• UofM, Academic/Residence/Office Assistant, February 1996 to January 2003

• General Scientific Corporation, Ann Arbor Mi, Head Receptionist, January 1996 to

To February 1996

• Sears, Ann Arbor Michigan, Sales Associate, August 1995 to January 1996

• Southgate Medical Clinic, Dearborn Mi, Medical billing clerk, July 1995 to January 1996

• Dr. Todoroff/Dr. Pochert, Dearborn Mi, Medical Office Assistant, July 1987 to June 1995.

Professional Skills

• Assisted 20-30 patients, physicians and medical facilities with requests for records daily

• Utilized microfiche, physical chart and computerized systems to print/scan medical records

• Answered multi-line telephone

• Faxed/scanned/mailed confidential information to physicians, clinics, hospitals and patients

• Provided clerical and managerial support in medical/residence/sales and research setting

• Maintained and filed records/referrals/claims

• Typed letters, recommendations and other documents

• Worked with physicians at assisted living setting with foot care for residents

• Prepared and developed X-rays

• Processed and delivered mail in various settings

• Greeted patients, customers and visitors in a variety of settings

• Copied physical records for clinics in a hospital setting

Communications Skills

• Effectively managed confidential material

• Applied effective customer service methods in an academic/housing/medical setting

• Utilized electronic mail as a vital part of communication

• Employed a variety of listening/coordination skills when dealing with patients, staff and student needs

• Obtained multiple experiences working with diverse groups of individuals in a number of settings

• Acted as a liaison between Physicians, patients, staff and Students

Supervisory/Leadership Skills

• Trained work study in an academic setting

• Aided in training new assistants in academic, medical office and residence hall setting

• Directed a tour of East Quad for area high school students

• Co-chair of welcoming committee for the University of Michigan

• Aided in interviewing future Assistant Hall Director/Healthport employees

• Represented Office Assistant group on extended leadership team for Residence education

Computer Related Skills

• Manipulated a variety of software programs to create forms, charts and record keeping

Education

• Medical Office Assistant Program, Henry Ford Community College

• College Preparatory Classes, Divine Child High School

Volunteer Experience

U of M Summer Orientation, volunteer

East Quad, Ann Arbor, Michigan, May 2000 to August 2000

• Assisted Orientation Leaders with preparing the building for Move in of Freshman class

• Prepared paperwork for orientation leaders and other staff members for access to building

Healthorama, Volunteer

Dearborn Community Center, Dearborn, Michigan Summers of 1990 to 1995

• Processed registration forms for incoming patients

• Took vital signs and drew blood for testing

Oakwood Retirement Center, Volunteer

Dearborn Michigan, August 1987 to May 1989

• Assisted residents in attending lunch and dinner programs

• Participated in providing entertainment and other recreational activities for residents

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