Customer Service Manager

To seek employment in educational sales.

Wake County Schools Raleigh, NC

Walnut Creek Elementary- Teacher Mentor Jan 2012- present

• Mentoring 26 beginning teachers

• Establish and maintain confidential and trusting relationships with beginning teachers

• Provide on-going coaching and support of development

• Assist with data collection

• Provide weekly professional conversations and professional development to support the BTs

• Assist beginning teachers with planning to provide rigor and engagement

• Perform observations and data collection to provide clarification for BTs in implementing best practices with a primary focus on student learning.

• Saturday Academy Coordinator

• Wildcat Enrichment Tutorial Coordinator

• Member of Administration Team

• Handle discipline referrals

• Crisis Team Member

Forest Pines Drive Elementary - First Grade Teacher Aug. 2005-Jan. 2012

Founding Kindergarten Team

• Grade Level Chair

• Founding teacher of new modular school campus

• K-2 Literacy Representative

• Mentor for beginning teachers

• International Committee member

• Served on School Improvement Team and helped compose school improvement plan

• Member of the writing committee

• Developed lesson plans for reading, writing and social studies in a co-teaching environment

• Cooperating Teacher

.Forest Pines Drive Elementary- Administrative Intern July 2010- June 2011

• Created agendas for bi-weekly staff meetings

• Assisted in creating/arranging in-house staff developments

• Handled discipline and bus referrals sent to the office

• Created Master Schedules

• Conducted interviews of teacher candidates

• Member of International committee

• Organized Community Events

• Crisis Team Member

• Evaluated certified staff using the North Carolina Educator Evaluation System

• Member of Leadership committee

• Member of School Improvement Team

• PTA Vice President of Academic Affairs

Green Hope Elementary – Kindergarten Teacher Aug. 2004- June 2005

• Maintained a productive learning environment

• Identified students’ individualism and developed activities to accommodate different learning styles.

• Fostered a positive growth in children’s lives.

• Taught and planned utilizing the NC Standard Course of Study

Lexington City Schools Lexington, NC Southwest Elementary School- Kindergarten Teacher Nov. 2001- June 2004

• Planned exploration and developmentally appropriate activities.

• Established an active learning environment through positive feedback.

• Established and maintained written and oral communications with parents

Feb. 1999- June 2003 Greensboro Children’s Museum Greensboro,NC

Manager/Admission/Workshop Instructor

• Assisted in the admission process, the daily operations, and provided exceptional customer service.

• Facilitated various camps such as Literacy Learning, Camp Create, and etc.

• Trained weekend staff to enhance customer service skills.

• Assisted in the needs of children and parents as they toured the museum.

Nov. 2000- May 2001 United Child Development Services Greensboro, NC

Technical Assistance Specialist (Internship)

• Assisted in the training of childcare professionals and community.

• Maintained childcare referral database.

Aug. 2009- May 2011 NC Central University Durham, NC

Master of Education/ School Administration

June 2007- Jan. 2009 University of Phoenix Phoenix, AZ Master of Arts in Education / Early Childhood Education

Aug. 1997-May 2001 NC Agricultural & Technical State University Greensboro, NC

Bachelor of Science/ Child Development

Certificate Area: Birth- Kindergarten and K-6

• Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft Publisher, Lotus Notes

• Very knowledgeable of above software and operation system. Able to create spreadsheets, documents and files using a variety of software.

Target Field Trip Grant Recipient 2008-2009

Forest Pines Teacher of the Y ear 2008-2009

Nominated Forest Pines Teacher of the Year 2007-2008

Wake Forest Chamber of Commerce Education Taskforce 2005 -2006 Chamber Chalice Grant Recipient

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