Marketing & Membership Advisor
Resume:
Donna Piano **** Sabal Trace Drive, North Port Fl, 34287
********@***.***
________________________________________
Education
Southwest Florida College Port Charlotte, FL
Medical Billing & Coding Diploma 2010
Associate of Science Degree: Health Information Technology 2010
Honors:
School Ambassador
Alpha Beta Kappa
Abilities
Expertise Highlights:
Analytical and problem solving skills
Excellent communication skills
Detailed focused
Recognize and develop process improvements
Proven client relationship through knowledge and communications
Proficient with ICD-9 and CPT coding skills
Software experience includes:
Ingenix Encoder application
Microsoft office including Word, Excel, PowerPoint, MS Project, MS Access MS Outlook, Publisher, and Quick books
Proficient with Jonas and SMS Applications
Syteline and AS400 applications
Relevant Accomplishments:
Coordination of employee training requirements with emphasis on company policies and review of compliances
Plan, develop and implemented purchasing department ergonomics, facilitating improvements and cost savings
File data and perform other routine clerical tasks as assigned and for other departments as needed
Ensure daily job functions of staff integrate with organizational requirements for quality management, health and safety, environments policies and general duty of care
Monitor and report on activities with the training courses after implementation
Volunteer Service:
Sarasota County Department of Health – Medical Records Dept.
Experience
IMG Academies Golf & C.C. Bradenton, FL 2008 - Present
Marketing & Membership Advisor 2010 – Present
Develops and leads strategic membership development program designed to increase total membership count and membership dies revenue
Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales
Develops and ensures proper maintenance of an accurate contact management system including all records, database, and activity management
Develop and implement social networking initiatives: Website, Facebook, Twitter, and more in order to increase awareness of IMGGCC, increase database, and generate additional membership
Maintains membership records on all members
Prepares monthly membership reports for facility manager and owners
Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts
Monitors business forecast
Monthly sort and help in member billing/mailing
Annual membership directory, annual renewals and resignations
Follow up with all member leads
Daily account updates
Knowledge of clubs bylaws, rules, and procedures
Upload email database regularly
Regular website maintenance, updates, and training
Upload database from Golf Now/ Golf Switch
Create and publish monthly newsletter
Collateral material – Regular Updates
Receives General IMGGCC email accounts – respond as needed
Update/redesign member forms
Accounting/Administrative Assistant 2009 - 2010
Accounts payable/ Accounts receivable
Keep track of petty cash/reconcile/ Reconcile accounts
Input payroll, breakdowns
Daily bank deposits
Entry of payables/receivables
Provide administrative assistance to controller, mangers, and members
Assist guests/members with billing issues/accept payments
Order supplies for Golf and C.C.
Maintain general office equipment, Organize and distribute mail
Administrative duties/ correspondences
Receptionist duties/Greeted clients/ screened phone calls
Mixologist/Waitress 2008
Mattison’s Catering Company Sarasota, FL 2008-Present PRN
Banquet Captain/ Bartender/Server
Load trucks with supplies
Arrange function area
Serve/prepare food and beverages
Process monetary transactions
Clean up function area and pack up supplies
Ram Industries LLC Leesport, Pa 2007 - 2008
Shipping Support Representative
Generate daily ship reports
Release customer order/ process transfers
Document bills of lading/ process packing slips
Update freight log information in data base
Keyed in accounts receivable inventory
Telephone truck carriers for CSR and time pickups
Assist traffic manager with processing, logging, and auditing of freight invoices
Process shipments via UPS, FedEx, BTX, BAC, and other companies
United Parcel Service St. Clair, Pa 2006
Package Data Supervisor
Supervised 12 employees
Trained employees- made aware of safety regulations-OSHA standards
Performed quality audits and job hazard analysis
Data entry/ address corrections into data bases
Updated address management data bases
Processed daily reports, faxes, and many other office duties
Cassel Coal Company Minersville, Pa 2001 - 2006
Administrative Assistant/ Lead Customer Service Representative
Coordinate scheduling of conference/ training room at request
Process customer orders/ process payments
Accounts payable/ accounts receivable
Resolve customer issues
Schedule and dispatch deliveries
Prioritize/ distribute incoming mail
Receptionist responsibilities-greet customers/answer phones
Opened new customer accounts and updated any existing
Reports and other general office duties
References available upon request
Contact this candidate