Customer Service Management

Career Profile

Seeking a positon as a part time customer service rep.

Areas of Expertise

Cashier (5-8 yrs)

Customer Service

Clerical Experience (13 yrs)

Answer Multi line Telephone

Microsoft Outlook (Expert)

Microsoft Word (Expert)

Microsoft Access (Expert)

Microsoft Excel (Expert)

Book Keeping

Organized

Great Communicator

Problem Solver

Professional Synopsis

BERNARD BARUCH COLLEGE (CUNY) 10/2007-PRESENT

Office Manager

Successfully restructured colleges practices, policies and procedures resulting in dramatic improvements in areas of:

o General Management: Vendor selection, contract management, capital expenditures, inventory control, purchasing, system management, staff development, management/contractor relations, interior maintenance and repairs.

o Technical: HVAC, engineering, oiler, maintenance/carpentry, electrical, custodial, plumbing and preventative maintenance.

o HR/Staff Management: Recruit, train and manage top-performing teams, including partnering with Human Resources to maintain personnel files, evaluation performances, productive employee relations, and handle required disciplinary actions.

Achieved the launching of the preventative maintenance work order information system and PDA usage.

Responsible in ensuring all work orders and projects are assigned, scheduled, and completed in a timely manner, maintaining operational budget, proper billing and financial reporting to AVP and COO.

Supervise Buildings & Grounds/Facilities Department consisting of over 110+ employees of skilled trades, custodians, interior designers and architects to provide total customer satisfaction and support for the college.

Ensure all equipment and other facilities are working properly. Communicate with staff, various vendors, contractors and government agencies to ensure functions are met.

Initiate an active campaign on safety measures, ensuring the safety of the building from fire, flood and other hazards.

Negotiate contracts, draft job specifications and develop proposals for all projects.

Collaborate with purchasing department in government-regulated bidding processes.

Spearheaded the conversion of paper-based facilities documentation to colleges’ private server.

RIVERBAY CORPORATION 2004-2007

Developed and maintained facility budget reports.

Prepared construction contracts, monitored and reported on all phrases of planning and construction.

Managed B&G department consisting of 4 administrative workers, over 45+ skill trade employees and 10 trade supervisors.

Prepared bid specification for the performance of work performed by contractors.

Education

BARUCH COLLEGE – New York, NY

Masters Corporate Communications, 2007 GPA: 3.89/4.0

LINCOLN UNIVERSITY – Pennsylvania, PA

BA Mass Communications, 2005 GPA: 3.5/4.0

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