Customer Service Manager

Shawn Durdin

**A High St. West • McEwen, TN ***01 • Phone: 931-***-**** • Email: ***********@*****.***

CAREER TARGET: Manager/Supervisor

Offering a Proven Track Record of Organizational Efficiency and Productivity Improvements

To secure a challenging Supervisor/Manager position with a dynamic and exciting organization where my business knowledge, experience, skills, and proven track record will contribute towards the growth and success of the organization.

PROFESSIONAL EXPERIENCE

J.W. Aluminum, Jackson, TN, 2008

Shipping Manager

• Managed warehouse crew insuring all daily activities are completed in timely manner.

• Successfully managed freight through new sourcing opportunities of new accounts resulting in $1 million plus annual benefit that allowed the zone to better optimize it’s internal operations while allowing sales to service a broader market.

• Known by my internal and external customers as a troubleshooter, dealing with the problems inherent in moving freight.

• Provide daily communication on service sensitive freight, changes to freight instructions, problem resolution, and of equipment\service needs. Work with, and provide input to resolving capacity and service needs.

• Developed strong analytical skills, while utilizing a new optimization system to evaluate tradeoffs between transportation costs, equipment costs, contractor availability, and service levels.

• Utilized core processes and business practices to provide efficient planning, scheduling, and forecasting that had failed to exist prior, resulting in a significant improved capacity utilization, customer service, and credibility.

Ace Metals Corporation, Scotsboro, AL 2007

Operations Manager

• Managed assigned crew at two plant locations in Alabama to ensure duties are performed and accurate, timely, safe and cost effective manner according to ISO safety standards.

• In charge of investigating, analyzing, researching, and recommend solutions to manufacturing related problems and needs.

• Research and study process flow improvements, production methods, production throughput and improved product quality Compose Standard Operating Procedures (SOPs) as needed.

• Work with Maintenance to manage equipment up-keep and repair schedules, communicate maintenance needs or possible machine replacement.

• Assisted in the safeguarding of inventory to prevent loss, damage, or theft.

• Responsible for problem solving and conflict resolution among all company departments.

• Maintained an efficient, effective, clean, and safe facility.

Fansteel Wellman Dynamics, Creston, IA 2006

Production Supervisor

• Managed assigned crew of 40 to 50 people on daily basis to ensure duties are performed and accurate, timely, safe and cost effective manner.

• Responsible for all day-to-day activity for all production crews. Created all day-to-day product schedules for all shifts.

• Assigned work duties for all employees per shift.

• In charge of investigating, analyzing, researching, and recommend solutions to manufacturing related problems and needs.

• Worked with engineers as a team to ensure all castings and sample castings is built according to customers’ instructions.

• Research and study process flow improvements, production methods, production throughput and improved product quality Compose Standard Operating Procedures (SOPs) as needed.

• Work with Maintenance to manage equipment up-keep and repair schedules, communicate maintenance needs or possible machine replacement.

• Assisted in the safeguarding of inventory to prevent loss, damage, or theft.

• Responsible for problem solving and conflict resolution among all company departments.

• Maintained an efficient, effective, clean, and safe facility.

Wabash Alloys LLC, Dickson, TN 1996 - 2005

Floor Supervisor, Mimi/Inventory Supervisor, Lab Technician

• Managed assigned crew of 20 People at the Dickson, Tennessee plant to ensure duties are performed and accurate, timely, safe and cost effective manner according to ISO safety standards.

• In charge of investigating, analyzing, researching, and recommend solutions to manufacturing related problems and needs.

• Research and study process flow improvements, production methods, production throughput and improved product quality Compose Standard Operating Procedures (SOPs) as needed.

• Work with Maintenance to manage equipment up-keep and repair schedules, communicate maintenance needs or possible machine replacement.

• Assisted in the safeguarding of inventory to prevent loss, damage, or theft.

• Responsible for problem solving and conflict resolution among all company departments.

• Maintained an efficient, effective, clean, and safe facility.

• Utilized core processes and business practices to provide efficient planning, scheduling, and forecasting that had failed to exist prior, resulting in a significant improved capacity utilization, customer service, and credibility.

• Developed strong analytical and presentation skills as a key member of the training department responsible for training new employees on the correct procedures for the Wabash Alloys Operations.

• Commended for consistently meeting production quotas and deadlines without compromise to detail or quality.

• Responsible for all data entry and generate all Bill Of Ladings for shipping pots.

• Alloyed all molten aluminum according to customer specifications. Communicate with customers to ensure customer satisfaction and on-time delivery.

• Responsible for maintaining 3 to 6 million pounds scrap and finished goods inventory on daily basis.

• Responsible for the use of MIMI utilization program to ensure that proper scrap usage and blending was completed for cost effectiveness.

• Responsible for month-end closing with customer and corporate personnel to generate reports for the plant’s final customer satisfaction and money loss/gain.

• Allocated gas usage for plant on day-to-day basis; based on production needs.

• Created excel complex spreadsheets to display plant performance on day-to-day basis.

• Responsible for analyzing aluminum samples for chemistry specs based on customer demands.

• Communicated with customers to ensure that specs were up-to-date and accurate. Ensured that all quality procedures were being completed according to company policy and QS9000 / TS16949 standards.

• Performed quality audits; internal and external.

SUMMARY OF QUALIFICATIONS

• Overview: Experienced customer service professional with 10 plus years of continued career progression of success accompanied by key accomplishments in highly competitive industries. The beneficiary of empowered work environments where broad responsibility and decision-making have been pushed down into the organization, resulting in exceptional exposure and work experiences.

• Planning: Hands on and leadership experience across a range of planning functions including: customer service, forecasting, asset based planning, transportation and distribution with a diverse group of vendors, and servicing of the contract account.

• Acumen: Well-developed business and customer service understanding attained through diverse assignments in logistics, sales, and business analysis at local levels.

• Results-Oriented: Proven track record utilizing a fact-based, process oriented approach towards reaching aggressive goals in support of cost, profit, services and organizational objectives.

EDUCATION & DEVELOPMENT

Austin Peay University, Clarksville, TN. Complete some coursework.

REFERENCES

Dewey Profitt, Wabash Alloys.

Dickson, TN 931-***-****.

Don Willson, Ace Corporation.

Scottsboro, AL 256-***-****

Cary Booker, JW Aluminum.

Jackson, TN 731-***-****

Contact this candidate