Administrative Assistant Service
Resume:
Rachael Leigh Goldhirsh
Pittsburgh, PA 15238
*******.*********@*****.***
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EMPLOYMENT HISTORY
The Phoenician, Starwood Luxury Collection Resort, Scottsdale, AZ 2009-2010
Front Door Supervisor of IL Terrazzo Restaurant
- Took a leadership role and effectively balanced the inherent conflict of creating a pleasurable dining experience for guests while maintaining an efficient operation.
- Acted as an extension of management and had a primary focus on operations and initial interaction with customers.
- Was responsible for maintaining specific quality standards and had direct supervision of the host staff.
- Managed reservations and flow of guests into and out of the restaurant which included coordination of guest seating.
In Room Dining Cashier/Order Taker
- Was recognized as a “First Class Phoenician,” an award given to a select few for providing Five-Star/Five-Diamond Service during a Quarterly Assurance Inspection.
- Handled the matters of amenities and Banquet Event Orders concerning the In Room Dining department.
- Assisted in maintaining Mobil/AAA standards and achieving Five-Star/Five-Diamond service including service to the President and the First Family during their visit to Scottsdale in 2009.
The Resort at Pelican Hill, Newport Coast, CA 2008-2009
In Room Dining Coordinator
- Kept a working knowledge of all menu items, preparation, ingredients and pricing to assist customers in their selection of menu items.
- Contacted guest to follow up on dining experience and satisfaction and acted as a liaison between management and customers to address any concerns.
- Managed and reconciled all cash flow accounts from the In Room Dining department.
Hostess at Andrea Restaurant
- Monitored the inventory of open dining sections of the restaurant, estimated wait times for guests, and ensured that guest’s needs were catered to during their wait.
- Created a positive initial and last impression with high social standing guest of the restaurant.
- Was responsible for answering the telephone, booking reservations, and maintaining a book of customer preferences.
Sutra Lounge, Costa Mesa, CA 2007
Intern to Event Planner
- Developed a comprehensive understanding of daily business operations while shadowing my supervisor and observing her interactions with company clients.
- Learned how to properly conduct an on-site assessment for events, keeping all logistics in mind by accompanying my supervisor to on-site visits.
Headway Corporate Staffing, Irvine, CA 2005-2007
Administrative Assistant
- Placed, received, and routed a high volume of calls through an electric switchboard, supplied information to callers and relayed messages internally.
- Provided administrative/secretarial support for assigned departments/divisions such as answering telephones, entering data, filing, faxing, assembling brochures, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
EDUCATION
University of Arizona, Tucson, AZ 2004-2008
- Bachelor of Arts Degree from The College of Social & Behavioral Sciences
- Communications Major and Business Minor
- Elected Treasurer of the University of Arizona Communications Club
SKILLS
- Property Management Systems including: Micros, OPERA, Galaxy, POS, and OpenTable
- Microsoft Office Word, Outlook, Excel (Specialist Certification 2005), PowerPoint
COMMUNITY SERVICE & ORGANIZATIONS
- University of Arizona Young Alumni - Phoenix
- Susan G. Komen Race for the Cure
- Orangewood Children’s Foundation
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