Project Manager Customer Service
Resume:
Zabud Johnson
www.linkedin.com/in/zabudjohnson
*********@*****.***
SUMMARY of QUALIFICATIONS
• Success in various aspects of business transformation, finance, reporting systems and operational analysis, including forecasting and research focused on operational weaknesses and cost controls; forecasting, budget reports, P&L statements and project analyses.
• Extensive experience partnering with cross-functional business units to develop strategic systems to drive improvements in efficiency, quality, compliance, data control/integrity, business intelligence, customer service and cost containment.
Senior Associate: Bank of New York Mellon, Pittsburgh, PA 2011-2012
• Accountable for developing functional specifications, protocol, and procedures for project coordination and systems implementation in newly created corporate entity of The Bank of New York Mellon in Pittsburgh.
• Shaped role as Project Manager by proctoring steering committees, building working groups, and constructing business cases to support the implementation of The Bank of New York Mellon’s proprietary portfolio management system.
• Developed post-implementation reviews through coordination with off-site developers and in-house business users in order to draw out lessons learned and ensure benefit realization.
• Identified and managed project risk by creating an open forum where both developers and business users could participate equally in the continuous improvement of fixed income trading and portfolio management technology at The Bank of New York Mellon.
Senior Business Analyst: T. Rowe Price, Baltimore, MD 2010-2011
• Exceled as liaison between the front office and developers to expose informational, analytical, and workflow-optimizing needs.
• Wrote, executed and managed regression test plans for the million dollar implementation of Charles River IMS v9 upgrade.
• Responsible for the development of user documentation, training material, and job aids to support initial implementation of significant system change.
• Reported and adopted responsibility for the resolution of low to moderately complex on-call issues by monitoring Charles River IMS and associated system interfaces. Communicated with vendors regarding problems to ensure system functionality.
Fixed Income Generalist: SWS Group, Chicago, IL 2005-2007
• Supervised 15+ client accounts including banks, hedge funds, asset management institutions, and insurance firms.
• Managed and/or participated in several mission-critical reports, ad hoc projects and financial analyses as requested by desk principal and general managers.
• Directly responsible for the marketing, pricing and selling of CD, Agency, High-Grade, High-Yield, and MBS Structured Products to institutional investors.
• Strengthened Municipal bond business by forging relationships between private clients and Dallas based Municipal trading desk.
• Printed 500+ trades with 20+ counterparts in excess of $100 million notional for fiscal year 2006.
Fixed Income Analyst: SWS Group, Chicago, IL 2003-2005
• Increased SWS deal flow by initiating partnership between MarketAxess distribution platform and SWS Group’s fixed income offerings.
• Broad technology background and comprehensive exposure to various research and electronic trading platforms such as BondDesk, Valubond, TradeWeb and Bloomberg.
• Led the redesigning and implementation of new monthly reporting process reducing processing times by over 60% while also providing increased levels of detail and completing additional month-end requests that previously did not exist.
• Transitioned desk from paper trade reporting to electronic trade reporting which decreased reporting time by 75%.
Fixed Income Sales Assistant: SWS Group, Chicago, IL 2001-2003
• Delivered consistent daily results as the fixed income desk office manager reporting directly to SVP and VPs of trading desk.
• Ensured the timely entry of day trades as well as reconciled account balances at days end.
• Decreased trade entry errors by developing Excel based solution that red flagged inconsistency within the inventory.
• Established strong working relationships with middle offices, back offices and compliance departments at various bulge bracket financial institutions.
EDUCATION
Howard University, Washington, DC 2009
Master of Business Administration: Finance
University of Illinois at Urbana-Champaign, Urbana-Champaign 2001
Bachelor of Science: Finance
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