Customer Service Medical

DENA BAILEY

*** ********* ***** ******, #***

Ada, MI 49301

Telephone: 253-***-****

RELEVANT SKILLS AND STRENGTHS:

Typing 60 wpm with accuracy and using a personal computer in Windows 2000 and XP environment

Excellent customer service skills including remaining calm at all times

Ability to spell accurately and write legibly

Ability to communicate in writing and verbally in the English language in an effective manner

Highly proficient with Microsoft Office

Extensive experience maintaining records accurately and confidentially

Neat and well-groomed appearance

Ability to interact effectively and positively with all customer all times

Highly professional on the phone and in person with a diverse population

Excel in learning new tasks and handling new responsibilities

Excellent organizational and time management skills

EDUCATION:

Renton Technical College: 04/09 to 8/10

Certificates in Medical Billing and Medical Coding -GPA 3.8

New Horizons Computer Learning Center: 07/01 to 08/01

Certificates in Windows, Word, PowerPoint, Excel, Access and Outlook

Lane Community College: 09/90 to 6/91

Certificate of Medical Transcription-GPA 3.7

Lane Community College: 09/83 to 6/89

Associates of Science Degree and Certificate in Early Childhood Education-GPA 3.8

RELATED WORK EXPERIENCE:

Obstetrix Medical Group 12/11 to 7/12

Billing associate

Apple Physical Therapy 06/11 to 12/11

Receptionist

Emerald City Fence Rentals, LLC 08/01 to 12/11

Senior Office Administrator

Dr. Mary Reif and Dr. Philip Grisham: Neurology 01/96 to 01/98

Medical Receptionist / Office Assistant

Dr. Robert Olsen and Dr. Philip Lindsey: Psychology 01/91 to 01/92

Medical Transcriptionist

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