Medical Office Assistant/ Medical Receptionist

SHIRLEY CLEMENT

*** ******** ***.

Coquitlam, BC V3K 2G6

Cell 778-***-**** Email:************@****.**

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OBJECTIVE: To obtain a position as a medical office assistant or a receptionist in a reputable health care service facility and utilize the following experience and skills:

Proficient in medical terminology

Proficient in the administrative and clinical duties of a medical office assistant

Knowledgeable in clinical office procedures

Keyboarding speed 64 wpm

Proficient in Microsoft Word, Excel, Power Point, and Access

Extensive experience working with the general public

Bilingual – English and Tagalog

EDUCATION

2010-2011 Medical Office Assistant Certificate, Douglas College

1987-1991 Bachelor of Arts-major in Mass Communication

St. Scholatica’s College, Manila, Philippines

WORK EXPERIENCE

CML Healthcare, Oakridge May 2 – 20, 2011

Provide desk reception

Answer incoming calls

Schedule appointments

Register patients

Manage mail and couriers

PROFESSIONAL EXPERIENCE

POS Consultant, The Bay, Lougheed Town Center 2009 - present

Process merchandise sales, returns and exchanges

Answer customer’s queries and provide information on procedure or policies

Count money in cash drawers during opening and closing

Operations Manager, Future Shop, Vancouver 2004 - 2009

Supervised and managed 50-60 associates

Resolved escalated customer issues and complaints

Managed all aspects of customer service and merchandising department

Directed and managed inventory and asset protection programs

Recruited, trained and developed associates

Merchandising Supervisor, Future Shop, Richmond 2003 - 2004

Customer Service Manager, Future Shop, Richmond 1998 - 2003

Store Administrator, Future Shop, Richmond 1996 - 1998

Customer Service Representative, Future Shop, Richmond 1994 - 1996

References Available Upon Request

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