Experienced Executive Administrative Assistant Seeks a Challenge!

Imani Lyn Nash

***** ********* ****** • Houston, TX 77073

SUMMARY: An energetic, versatile professional with high proficiencies in administrative support and customer service; possessing strong ethics, attention to detail and excellent communication skills.

SOFTWARE: Windows 2000/XP, Office Suite 2003/XP/2007, QuickBooks Pro 2005, Word Perfect 6.1, Lotus Smart Suite, Lotus Notes, Lotus cc:Mail, DOS.

EDUCATION: Troy University, B.S. Business Mgmt. (March 2008 – GPA. 3.4)

TYPING: 68 WPM, 0% error

EMPLOYMENT HISTORY:

08/2006 – 03/2008

Account Manager/CSR Caraustar Industries, Inc., Chicago, IL

• Provided single point-of-contact for $12 million account; entered purchase orders and shipments, resolved complaints and ensured customer satisfaction.

• Managed customer inventories, made sure that inventory levels did not fall beneath established minimums, including inventories for consignment items.

• Provided superior customer service to several other multi-million dollar accounts, their brokers and the sales team.

• Communicated with brokers and customer facilities to ensure accurate shipments.

• Performed all required duties and tasks in accordance with Caraustar accounting policies and financial control procedures.

5/2000 – 8/2006

Executive Administrative Assistant AIM Home Improvement Virginia Beach, VA

• Received and screened incoming telephone calls, emails and requests for time, routing of inquiries for the VP of Development.

• Coordinated meetings and conference calls, arranged and maintained calendar.

• Organized necessary travel arrangements for the VP and any accompanying parties.

• Proofread and prepared Request for Proposals (RFPs) for various aspects of development projects, as well as Bid packages for municipal projects.

• Prepared and compose executive correspondence and memoranda, often of a confidential nature.

5/1999 – 4/2000

Executive Administrative Assistant P.D.R., Inc. Abbott Park, IL

• Maintained calendars and schedules for Directors of Relocation and Real Estate.

• Organized travel arrangements, distributed mail, reserved conference rooms, greeted visitors and obtained visitor badges.

• Created slide presentations, typed and mailed general business letters; produced and mailed employee surveys.

• Maintained and distributed seven reports weekly to required parties.

EMPLOYMENT HISTORY CONTINUED:

6/1995 – 5/1999

Customer Service Rep./Supervisor GTE Mobilnet Duluth, GA

• Updated customer accounts and services in demanding inbound call center environment.

• Explained cellular services and equipment, corrected and explained bills and billing.

• Suggested additional products that would benefit the customer and enhance their service.

• Promoted to Supervisor in July 1997. Supervised team of 10-12 representatives.

• Trained and developed employees to maximize excellent customer service.

• Conducted performance reviews; tracked and reported team member performance.

• Informed team of company expectations and coached individually, if necessary, to assist in achievement of such goals.

• Maintained positive relationship with team members through team-building contests and formal team meetings.

• Answered team member questions as needed; handled escalated service issues.

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